Community Support Specialist

Join Our Growing Team at Community Management!

Are you a great communicator, a positive problem solver, and passionate about delivering excellent customer service? If so, we want you to be part of our dynamic and technology-driven team! At CMGT, we specialize in providing top-tier support for homeowner associations. We’re looking for professionals who thrive in a fast-paced environment and are eager to make a difference.

We are currently seeking a Community Support Specialist who is ready to grow with an industry leader in Homeowners Association Management. The ideal candidate has at least 2 years of experience in customer service, data entry, or front-office roles—bonus points if you have experience with multi-line phone systems!

As a Community Support Specialist, you will be a vital part of our in-office team, ensuring seamless operations and providing outstanding resident support. Your daily duties will include:

Responsibilities

• Serving as the primary in-office support team member.
• Acting as a backup for inbound/outbound resident calls and action items.
• Verify and update contact information in Management software.
• Effective and Personal Communication with Residents.
• Monitor Key/Access Codes Check In/Check Out for Homeowners Daily
• Facilitate Rental/Reservations of Association Amenities.
• Post office pickups and return mail processing.
• Return Mail Processing.
• Attend all company and department-assigned meetings.
• Performing additional tasks as assigned by the supervisor.

Skills

• Prior switchboard or customer service experience preferred.
• Knowledge of Homeowners Associations is a plus!
• Strong attention to detail and excellent organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, self-motivated, and able to work independently.
• Strong written and verbal communication.
• Customer-focused mindset with the ability to handle inquiries professionally.
• Ability to adapt in a fast-paced, changing environment

Physical Requirements

• Ability to sit and work at a computer for extended periods of time

Job Requirements

• High school diploma or equivalent
• Minimum of 2 years of customer service experience preferred
• Strong communication skills, both written and verbal
• Detail-oriented with strong problem-solving skills
• Driver's License
• Vehicle Insurance

Benefits

• 401(k)
• Health, dental, and vision insurance options
• Life insurance
• Supplemental insurance options
• Paid time off

Work Environment

This role is based at our headquarters in Denham Springs. The position may require interaction with internal teams, homeowners, and external partners to support community operations and homeowner transitions.

If you're looking for a fulfilling career in a company that values its employees, we’d love to hear from you! Apply today and become part of a team that makes a difference.