Community Support Worker

He kōrero mō mātou | About Us

The Wellington City Mission has been supporting people and families throughout the Wellington region since 1904.

We journey alongside whānau, offering focused support that includes transitional housing, food assistance through our Social Supermarket, financial mentoring, social and community support, advocacy, and creating the circumstances in which whānau can achieve the change they aspire to.

At our core, we believe that all people are unshakeably good, without exception. This belief shapes our vision of people and communities experiencing empowerment, transformation and fullness of life.

·         Empowerment means giving people the dignity of choice and the freedom to shape their own journey.

·         Transformation is about creating hope and growth for everyone — whānau, manuhiri, staff and volunteers.

·         Fullness of life means living with joy and purpose, whatever that may look like for each person.

The Mission is a place of hope and belonging. We treat everyone with dignity and respect, embrace people as they are, and make decisions with courageous wisdom.

He kōrero tēnei mahi | About the Role

As a Community Support Worker, you will work alongside a supportive multidisciplinary team that includes Peer Support Workers, Kaitiaki, Financial Mentors, practical-support staff providing services such as showers and kai, and clinical colleagues.

Together, the team provides mana-enhancing, relationship-based support to people and whānau experiencing a range of complex needs.

No two days will be the same, and every day will matter.

In this frontline role, you will:

• welcome and engage with manuhiri;
• undertake initial triage and assessment;
• facilitate Brief Interventions;
• assist with support planning and case management;
• provide practical and relationship-based support;
• help people identify their needs, goals and next steps;
• connect people with appropriate community, health and social services;
• maintain accurate and professional records; and
• work collaboratively with colleagues and external service providers.

He kōrero mōu | About You

We are looking for people who bring warmth, calm, curiosity and practical support to individuals and whānau experiencing complex needs.

To be successful in this role, you must have:

• at least two years of relevant experience supporting individuals and whānau with complex needs in a community, mental health or addiction-support environment
• experience working within a mental health and/or addiction community service
• knowledge of community resources and support networks
• the ability to build and maintain strong professional relationships
• the ability to communicate respectfully with people from a wide range of backgrounds
• the ability to remain calm and respond appropriately in challenging situations; and
• the ability to collaborate effectively across the health and social-services sector.

A Level 4 Health and Wellbeing qualification, or another relevant qualification, would be an advantage.

He aha tā mātou e tuku | What We Offer

We offer:

• permanent, full-time employment
• 40 guaranteed hours per week
• rostered working hours between 8:30 am and 5:00 pm
• the opportunity to work within a supportive multidisciplinary team
• meaningful frontline work supporting people and whānau
• ongoing learning and professional-development opportunities; and
• the opportunity to contribute to an organisation focused on dignity, hope, belonging and positive change

Position Details

Job title: Community Support Worker
Location: Wellington City Mission – Whakamaru Community Hub
Number of positions: Three
Employment type: Permanent, full-time and part-time
Guaranteed hours: 40 hours per week
Working hours: Rostered between 8:30 am and 5:00 pm
Pay rate: $29.90 per hour
Proposed start date: 5 October 2026