Community Support Worker

Job Description – Community Mobilizer cum Support Staff

Project: Saksham Saathi – LGBTQIA++ Skilling & Livelihood Empowerment Programme

Location: Gurugram, Haryana

Position: Community Mobilizer cum Support Staff

Reporting To: Centre Coordinator / Project Manager

Role Purpose

The Community Mobilizer cum Support Staff will be responsible for identifying, counselling, mobilising and supporting eligible LGBTQIA++ participants for the project. The role will also ensure regular participant follow-up, attendance support and coordination between the community and training centre.

The project specifically requires outreach through LGBTQIA++ community networks, CBOs, peer leaders and civil-society partners, along with orientation, counselling, screening and registration.

Key Responsibilities

• Conduct community outreach and mobilisation in Gurugram.
• Coordinate with LGBTQIA++ networks, CBOs, peer leaders and community organisations.
• Explain the training programme, course duration, attendance requirements and livelihood opportunities to potential participants.
• Conduct individual counselling and interest mapping.
• Support eligibility screening and participant selection.
• Assist participants with registration, informed consent and baseline documentation.
• Support enrolment of 125 participants without duplication.
• Maintain mobilisation and beneficiary tracking records.
• Conduct regular follow-up with enrolled participants.
• Follow up on absenteeism and participants at risk of dropping out.
• Support participants facing mobility, income, social or attendance-related challenges.
• Assist the Centre Coordinator during orientations, events, assessments, exposure visits and placement activities.
• Maintain confidentiality of participant identity and personal information.
• Support collection of feedback, case studies and project documentation with consent.
• Escalate grievances, discrimination, safeguarding or safety concerns to the Project Manager.
• Provide basic administrative and logistical support at the training centre when required.

Key Deliverables / KPIs

• Adequate mobilisation pipeline maintained.
• 125 unique participants supported through enrolment.
• Registration and consent documents completed.
• Regular attendance follow-up conducted.
• Participant dropout risks identified and followed up.
• Accurate mobilisation and participant-support records maintained.
• Community relationships maintained throughout the project.

Recommended Qualification & Experience

• Graduate in Social Work, Sociology, Psychology, Community Development or related field preferred.
• Minimum 2 years of community mobilisation/outreach experience.
• Experience working with LGBTQIA++, marginalised or vulnerable communities preferred.

Required Skills

Community outreach, counselling, interpersonal communication, field coordination, documentation, confidentiality, empathy, participant follow-up and non-discriminatory communication.

Pay: ₹28,000.00 - ₹32,000.00 per month

Work Location: In person