Compact Construction Equipment Assistant Service Manager- St Charles

Description:

• Manages workload throughput

• Invoices Work Orders that involve over-estimates or issues

• Communicate Estimate & Repair status to customers for approval

• Checks in customers for new service work / Send Other new customer info to add to system

• Handles customer calls related to Compact Construction Equipment Service

• Completes Safety Recall Service on Customer Equipment

• Create Work Orders and Assign to Techs

• Drive Workload through promos, advertising and other resources

• Review work orders for completeness before invoicing

• Invoice Work Orders

• Other items involving the Service Office

• Creates & Schedules Work Orders on Internal Equipment for PDI & Trade in Services

• Helps Coordinate Parts Availability for Repair Orders with Various Locations

Qualifications:

• Ability to use standard desktop load applications such as Microsoft Office and John Deere related promotions

• Attention to detail

• Ability to write and speak effectively to individuals and groups

• Excellent customer relationship and communication skills

• A willingness to learn and a drive to succeed

• Assert the professionalism and leadership

• Must have a valid driver’s license

• Highschool diploma or GED equivalent