COMPASS - Administration professional

Responsibilities

• You'll develop relevant test plans based on requirements, working with developers, administrators, and functional consultants as needed to ensure full understanding.
• You'll execute test cases to validate application functionality and performance.
• You'll provide testing support and expertise across the SDLC, collaborating with technical teams to deliver end-to-end testing of Salesforce solutions where relevant.
• You'll implement and execute regression testing strategies to maintain platform stability, particularly ahead of major releases.
• You'll identify, accurately document, and raise defects with the appropriate teams, collaborating through to resolution.
• You'll analyse defect trends and propose opportunities to improve testing efficiency through enhanced automation and process improvements.
• You'll assist with generating or seeding relevant test data sets as required.
• You'll use customer insights to help inform and guide business initiatives.
• You'll provide exceptional customer service to internal and external customers in line with company guidelines, regulatory obligations, and SLAs.
• You'll ensure all confidential information is handled in accordance with company and partner protocols and procedures.
• You'll maintain strong customer relationships and consistently uphold high standards of customer relationship management.
• You'll ensure all interactions and communications are of the highest professional standard, clearly and appropriately engaging all stakeholders.
• You'll collaborate with key stakeholders across the Cover-More Group, providing regular reporting and timely updates.

Requirements

• You'll bring a relevant tertiary qualification in IT, engineering, or business, with Salesforce certification considered ideal.
• You'll demonstrate 2+ years of testing experience, with strong proficiency in creating and executing test cases.
• You'll have proven experience working as a tester on the Salesforce platform, particularly within Service Cloud.
• You'll bring exposure to integration testing and/or automated testing tools and frameworks, which will be viewed as an advantage.
• You'll demonstrate a solid understanding of Salesforce architecture and platform best practices.
• You'll communicate clearly and effectively in both written and verbal formats with technical and non-technical stakeholders.
• You'll thrive in a collaborative, team-oriented environment.

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