Compensation and Benefits Practitioner (UP Ayala Technohub)

C&B Practitioner

Your Role and Responsibilities

1. Perform daily operation/delivery tasks as per DTP.
2. Complete assignments as instructed by Team Leads.
3. Collaborate and work with other team members.
4. Participate in team/company events as required.
5. Comply with IBM BCG and team social contract.

COMPENSATION

• Perform eligibility checking, validation of supporting documents and securing necessary approvals on awards, bonuses, incentives, stock options, salary increases, allowances to be granted to employees
• Maintain compensation records of employees, update appropriate systems that support compensation processes
• Manage different compensation & performance management tools & databases including cycle data administration, investigation and resolution of errors, system testing, etc.
• Calculate percentages and validate rates for increases, bonus and incentives
• Ensure accuracy of compensation related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.
• Handle enrollment, termination of employee stock options and other data maintenance and administrative Stock processes including coordination with vendor
• Communicate compensation rules, policies, and delivery to employees
• Generation, printing and distribution of increase notifications and stock statements
• Generation and delivery of reports to various requesters (employees, third parties, HR, etc.) as requested/needed
• Interface with customers to resolve questions and issues regarding compensation administration/processes
• Interface with Third Party Providers on processes which impact compensation administration deliverables
• Act as Tier 2 for issue resolution of compensation related queries. Communicate or respond promptly to queries or for any changes to Contact Center.
• Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.
• Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
• Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements.
• Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
• Document monthly compensation scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
• Serve as back up resource for other service owners as needed
• Create Root Cause Analysis (RCA) for any service delivery upset or misses
• Identify work process improvements and issue prevention

BENEFITS

• Process employee benefits and claim applications either directly or via third party vendors
• Handle benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll
• Handle enrollment and termination of employees into various benefit plans based on policy
• Maintain Benefits records of employees and update appropriate systems that support Benefits processes
• Ensure accuracy of benefits related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.
• Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.
• Handles vendor management - support in contract renewal and administration of vendor payments
• Ensure efficient Benefits accounting management (FI posting, accruals, reconciliation)
• Communicate benefits rules, policies, and delivery to employees
• Generate legal and statutory reports to government and third party vendors. This also includes other reporting requests by the client
• Process vendor invoices and remittance of payments
• Issue payment instructions to third party or to client Finance
• Interface with customers to resolve questions and issues regarding benefits administration/processes
• Interface with third party providers (insurance companies, HMO’s, etc.) on processes which impact benefits administration deliverables
• Act as Tier 2 for issue resolution of Benefits related queries. Communicate or respond promptly to queries or for any changes to Contact Center.
• Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.
• Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
• Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements.
• Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
• Document monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
• Serve as back up resource for other service owners as needed
• Create Root Cause Analysis (RCA) for any service delivery upset or misses
• Identify work process improvements and issue prevention"

Required Professional and Technical Expertise
* Bachelor’s/College Degree or above, preferably Human Resources related major.
Immediate in MS Excel/Word and in reports.
Advanced computer and internet navigation skills.
Logical, organized, detailed, with good analytical skills

* Amenable to work in full onsite in UP Ayala Technohub, Qezon City
* Amenable on a Night Shift