Competitive compensation - Telco Account

Customer Service Representative – Telco Account

Onsite | Davao City, Davao del Sur | Full-time | Shifting Schedule

Already familiar with mobile, internet, and billing concerns—and want to turn that experience into a career?

We all encounter service issues, billing questions, connectivity problems, or account changes at some point. If you're comfortable working with customers and interested in learning how these concerns are handled from the support side, a Telco Account can give you the opportunity to build practical customer service and problem-solving skills.

Previous BPO or call center experience is not required. You'll receive paid training starting Day 1 to help you learn the telco systems, account processes, and customer service procedures involved in the role.

What You'll Do

As a Telco Account Customer Service Representative, you'll assist customers with mobile, internet, billing, and other service-related concerns.

Your responsibilities may include:

• Assisting customers with mobile, internet, and service concerns
• Handling billing and payment inquiries
• Providing information about plans, services, and promotions
• Processing activations, upgrades, and renewals
• Providing basic troubleshooting assistance
• Processing account updates and customer requests
• Providing clear and appropriate solutions
• Documenting customer interactions accurately
• Escalating complex concerns when needed
• Meeting quality, productivity, and customer satisfaction goals

Learn the Systems While Building Customer Service Experience

You don't need to already know the telco systems or support processes. Paid training starting Day 1 will help you become familiar with the account and the procedures you'll use when assisting customers.

As you gain experience, you can explore career paths in areas such as:

• Quality Assurance
• Training
• Workforce Management
• Team Leadership
• Operations

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good English communication skills
• Customer service and problem-solving skills
• Basic computer and typing skills
• Willing to learn telco systems and processes
• Willing to work onsite
• Willing to work on a shifting schedule

Salary & Benefits

• Salary: Up to ₱26,000/month
• Performance incentives and bonuses
• Paid training starting Day 1
• Continuous learning and upskilling
• Career growth opportunities

Work Setup

Location: Davao City, Davao del Sur

Work Setup: Onsite

Schedule: Shifting schedule, including nights, weekends, and holidays when required

Employment Type: Full-time

Ready to Put Your Problem-Solving Skills to Work?

If you enjoy helping people, are comfortable learning new systems, and want to build experience in customer service, this opportunity can help you develop skills in a fast-paced telco support environment.

Apply for the Customer Service Representative – Telco Account position in Davao City.

Pay: Php16,000.00 - Php26,000.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person