Complainant Liaison Advisor

Ko wai tātau | About us:

Matatū Aotearoa | Teaching Council of Aotearoa New Zealand is the professional body for kaiako | teachers across the motu, supporting the profession from early childhood through to secondary education in both English and Māori medium settings. We work with and for around 150,000 registered and certificated teachers in Aotearoa.

We are deeply committed to honouring Te Tiriti o Waitangi and uplifting the status and mana of the teaching profession.

Our Wellington CBD office offers stunning views of Te Whanganui-a-Tara, just steps from the Railway Station. We foster a collaborative and supportive culture, with opportunities for professional development and career growth.

Mō te tūranga | About the role:

We are looking for a Complainant Liaison Advisor to join our Te Ohu Haepapa Ngaio | Professional Responsibility team on a 12-month fixed-term basis. This role has been established to strengthen the team’s capacity and support the delivery of high-quality services during a busy period.

This role provides dedicated support to complainants, witnesses, and initiators involved in Teaching Council complaints and disciplinary processes.  Working closely with the Lead Investigator and Investigation Team, the successful applicant will play a key role in ensuring people engaging with our processes receive timely, professional, and trauma-informed support.

The role is suited to someone who:

• Has experience working with people in sensitive or complex situations.

• Communicates with empathy, professionalism, and sound judgement.

• Can manage confidential information with care and integrity.

• Has strong organisational skills and attention to detail.

• Enjoys collaborating across teams to support high-quality outcomes.

This is a meaningful opportunity to contribute to fair, respectful, and effective professional responsibility processes while supporting people to engage with the Council in a clear and professional way.

He kōrero mōu | About you:

The successful candidate will be a highly organised and strategic thinker with strong communication skills. You will be comfortable balancing day-to-day operational demands while identifying opportunities for improvement, ensuring efficient processes and effective outcomes.

You will have a demonstrated ability to work independently in a sole-charge capacity, delivering strong outcomes in a fast-paced environment. A sound understanding of the education sector, together with a genuine commitment to safeguarding and child safety, will be highly regarded, you will ideally bring:

• A relevant tertiary qualification in Education, Law, Police or other relevant discipline.

• Strong competency of Tikanga, Te Ao Māori, Te Tiriti o Waitangi principles and Te Reo Māori and knowledge of Pasifika cultures would be an advantage.

• Demonstrated experience engaging with complainants and witnesses in regulatory complaints and/or investigation processes.

• Proven ability to conduct interviews with complainants and witnesses using trauma-informed approaches, ensuring sensitivity to psychological and emotional wellbeing.

• Experience working in the education sector or a regulatory body, ideally in a disciplinary process context.

Ka pēhea koe ka tono mai l How to apply:

To apply, click ‘Apply Now’ and submit your current CV along with a brief cover letter outlining your motivation and what you would bring to the role.  Applications close 5pm, DATE TBC 2026.

Please note: This role is being advertised both internally and externally. We are committed to a fair and transparent recruitment process and encourage applications from all suitably qualified individuals, including people from diverse backgrounds, cultures, identities, and experiences. Shortlisting and interviews may take place before the advertised closing date.

For inquiries, contact our Te Ohu Pūmanawa Tāngata tīma | People & Culture team: [email protected]

You must be legally entitled to work in Aotearoa New Zealand.  We can only consider applications from candidates who hold NZ Permanent Residency or Citizenship.  Appointment is subject to criminal record checks, reference and background checks, and psychometric testing.