Complaints Handler/ Services

Job Title: Complaint Handler / Customer Complaint Executive

Key Responsibilities:

• Receive and handle customer complaints via phone, email, or chat.
• Investigate issues and coordinate with internal departments for resolution.
• Provide timely updates to customers regarding complaint status.
• Maintain accurate complaint records in the CRM or complaint management system.
• Ensure complaints are resolved within the company's service-level agreements (SLAs).
• Escalate unresolved or critical issues to the appropriate team.
• Analyze complaint trends and recommend process improvements.
• Maintain a professional, empathetic, and customer-focused approach.

Required Skills:

• Strong verbal and written communication.
• Excellent problem-solving and conflict-resolution abilities.
• Customer service orientation.
• Good knowledge of MS Office and CRM software.
• Ability to work under pressure and meet deadlines.
• Attention to detail and documentation skills.

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Work Location: In person