Complete Playground Weekend Supervisor

Benefits:

• Employee discounts
• Flexible schedule
• Training & development
• Wellness resources

Complete Playground Weekend Supervisor

About Us
Complete Playground is the ultimate destination for inclusive family fun in the heart of New York City. As Manhattan’s largest indoor playground, our vibrant facility features climbing walls, slides, interactive play zones, a specialized fidget wall, and a dedicated sensory space where children can relax and recharge. We are committed to providing a safe, welcoming, and inclusive environment for children of all abilities and neurodiverse backgrounds.

Position Overview

Complete Playground is seeking a confident, energetic, and dependable Weekend Supervisor to lead daily operations during our busiest days. This hands-on role combines team leadership, guest service, front-desk support, playground supervision, event coordination, and facility oversight. The ideal candidate is organized, proactive, and comfortable making decisions in a fast-paced environment.
The Weekend Supervisor will guide staff, address guest concerns, enforce safety procedures, and ensure every family receives a welcoming and memorable experience.

Key Responsibilities

• Weekend Operations and Team Leadership
• Supervise front-desk, and playground-floor
• Assign daily responsibilities, coordinate staff breaks, and adjust coverage based on attendance and operational needs.
• Conduct opening and closing procedures and ensure all required checklists are completed.
• Set a positive example by maintaining high standards of professionalism, teamwork, and guest service.
• Provide clear direction, coaching, and support to team members.
• Communicate staffing concerns, incidents, maintenance needs, and operational updates to management.
• Maintain a calm, solutions-focused approach during busy periods and unexpected situations.

Qualifications

• Previous supervisory, team-lead, hospitality, recreation, or customer-service experience required.
• Experience working with children, families, or neurodiverse communities is strongly preferred.
• Excellent communication, leadership, and interpersonal skills.
• Ability to remain calm, professional, and decisive in a busy environment.
• Strong organizational, problem-solving, and multitasking abilities. * Comfortable providing direction, delegating responsibilities, and holding team members accountable.
• Basic proficiency with POS systems, scheduling tools, email, and Microsoft Office.
• Reliable, punctual, and able to work independently.
• Physical ability to stand, walk, and remain alert for extended periods.
• Ability to lift up to 25 pounds.

Schedule Requirements

• Weekend availability is required, including Saturdays and Sundays.
• Flexibility to work weekdays and holidays.

Consistent weekend attendance and punctuality are essential for this position. Complete Playground is an inclusive workplace. We welcome candidates who are passionate about creating safe, joyful, and accessible experiences for children and families of all abilities.