Complex Behaviour Support Worker – Caloundra & Landsborough

We are seeking experienced and resilient Complex Behaviour Support Workers to support participants with high and complex support needs, including psychosocial disability, intellectual disability and significant mental health conditions.

The successful candidates will have experience supporting individuals who may present with complex behaviours of concern, self harm, property damage, aggression, emotional dysregulation and behaviours that may place themselves or others at risk.

This role requires support workers who are calm under pressure, confident managing complex situations, emotionally resilient and able to follow behaviour support strategies consistently.

You will be supporting participants who may have complex mental health presentations, including schizophrenia, Borderline Personality Disorder and other psychosocial disabilities, as well as participants with a history of trauma and significant behavioural support needs.

Experience supporting people with severe self injurious behaviours, property damage, leaving placement or other high-risk behaviours will be highly regarded.

While this can be a demanding role, it is also highly rewarding. You will play an important role in providing consistent, person-centred support while helping participants build independence, develop daily living skills and engage meaningfully in their community.

Comprehensive training, specialised support and ongoing guidance will be provided.

Responsibilities

• Provide person-centred support to participants with intellectual disability, psychosocial disability and complex mental health needs.
• Support participants who may experience schizophrenia, Borderline Personality Disorder, trauma-related challenges and significant emotional dysregulation.
• Safely support and respond to complex behaviours of concern, including self harm, property damage, verbal or physical aggression and other high-risk behaviours.
• Recognise early warning signs, triggers and changes in presentation and respond appropriately.
• Follow and implement Behaviour Support Plans (BSPs) and individual support plans consistently.
• Implement Positive Behaviour Support strategies and proactive approaches to reduce behaviours of concern.
• Maintain a calm, professional and supportive approach during periods of escalation or distress.
• Follow organisational procedures regarding risk management, incident reporting and restrictive practices, where applicable.
• Promote participant choice, dignity, independence and community participation.
• Maintain accurate and timely progress notes, incident reports and other required documentation.
• Work collaboratively with the participant’s support team, including behaviour practitioners, mental health professionals and other relevant stakeholders.

Shift Availability

• 6:00am – 2:00pm
• 2:00pm – 10:00pm
• 2:00pm – 6:00am Sleepover – $140 sleepover allowance
• 10:00pm – 6:00am Active/Awake

Essential Experience & Requirements

• Previous experience supporting participants with complex behaviours and high support needs is essential.
• Demonstrated experience supporting people with complex mental health and/or psychosocial disability.
• Experience supporting individuals with self harm, behaviours of concern, aggression and/or property damage.
• Experience responding to behavioural escalation and implementing de-escalation strategies.
• Experience following and implementing Behaviour Support Plans.
• Ability to remain calm, patient and professional in high-pressure situations.
• Strong understanding of person-centred and trauma-informed support.
• Ability to work independently while maintaining strong communication with the broader support team.
• Certificate III in Individual Support, Disability, Mental Health or equivalent is desirable.
• NDIS Worker Screening Check
• Blue Card
• Completion of NDIS Quality, Safety & You
• Current First Aid & CPR
• Valid Driver’s Licence
• Access to a reliable vehicle with comprehensive insurance

Why Join Us?

• Up to $38 per hour casual, based on experience
• Flexible shift opportunities
• Salary packaging up to $15,900 + $2,650 meal and entertainment
• Paid onboarding and specialised training
• Ongoing support from experienced teams
• Opportunities for career growth and professional development
• Supportive team environment
• The opportunity to make a genuine and meaningful difference in the lives of participants

If this sounds like the right role for you and you have the relevant experience, we’d love to hear from you. Please apply today!