Complex Care Coordinator

Complex Care Co-ordinator

Airmid Staffing – Complex Care Division

Salary: £30,000 – £35,000 per annum

Contract: Permanent, Full-Time

Location: London, EC2A 3QT

Works closely with: Registered Manager & Clinical Nurse Lead

On-Call: Participation in a shared operational on-call rota

Are You an Experienced Care Co-ordinator Ready for Your Next Challenge?

Airmid Staffing is looking for an organised, compassionate and proactive Complex Care Co-ordinator to support the delivery of high-quality complex care services.

This is an exciting opportunity for an experienced Care Co-ordinator, Complex Care Co-ordinator, Senior Support Worker or care professional looking to develop their career within a specialist complex-care environment.

You'll play a key role in ensuring our care packages run safely and effectively, supporting frontline teams and working closely with families, healthcare professionals and our clinical and operational teams.

About Airmid Staffing

Airmid Staffing is a specialist provider of complex homecare services, supporting adults and children with high-acuity and complex healthcare needs to remain safely within their own homes.

Our approach is simple:

We assume nothing. We keep our promises and only promise what we know we can achieve. Our job is not done until it is done.

We operate with structured governance, defined accountability and controlled growth, placing safe, person-centred care at the heart of our services.

The Role

As our Complex Care Co-ordinator , you'll support the day-to-day operational delivery of allocated complex-care packages.

You'll ensure care packages are appropriately staffed, rotas are maintained, documentation is accurate, and care continues to meet each individual's assessed needs.

You'll also be an important point of contact for care teams, families and multidisciplinary professionals.

Key Responsibilities

Care Package Coordination

• Coordinate the day-to-day delivery of allocated complex-care packages.
• Ensure services are delivered safely and consistently in accordance with individual care plans.
• Create and manage staff rotas, ensuring appropriate staffing levels and skill mix.
• Monitor package fulfilment and proactively address potential gaps.
• Maintain package fulfilment of 95% or above , escalating risks promptly.

Out-of-Hours & On-Call Support

Our complex-care services can operate 24 hours a day, seven days a week , so continuity and timely escalation are essential.

You'll participate in a shared on-call rota across the operational team, helping to ensure urgent staffing or service issues are appropriately managed and escalated.

What We're Looking For

We're looking for someone with strong experience within healthcare, homecare or complex-care services who understands the importance of safe staffing, accurate documentation and responsive service delivery.

You'll ideally have:

• Previous experience in care coordination, complex care, home care, or a similar healthcare environment.
• Experience coordinating staff rotas and maintaining safe service coverage.
• A good understanding of person-centred care.
• Experience supporting or supervising frontline care staff.
• Knowledge of safeguarding and risk management.
• Confidence recognising and escalating concerns.
• Strong organisational and prioritisation skills.
• Excellent written and verbal communication.
• Accurate record-keeping and documentation skills.
• Confidence communicating with families and multidisciplinary professionals.
• The ability to remain calm and organised when priorities change.
• Good IT skills and confidence using electronic care-management/CRM systems.
• A collaborative, professional and solutions-focused approach.

Experience within children's or adult complex care would be particularly advantageous.

Why Join Airmid Staffing?

This is an opportunity to join a specialist organisation where you'll have a genuine influence on the quality and continuity of care delivered to adults and children with complex needs.

You'll work closely with experienced operational and clinical colleagues and have opportunities to continue developing your knowledge and career within specialist complex care.

If you're an experienced Care Co-ordinator, Complex Care Co-ordinator or senior care professional looking for your next opportunity, we'd love to hear from you.

Apply today with your up-to-date CV. For further information, contact Fel on 07442038239