Complex Care Expert

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 15 years ago.

Job Requisition: COMPL002148
Employment Type: Full- Time
Shift: Days
Hours Per Week: 40 hours

Hiring Range: $52,436.80- $70,158.40 salaried

Below are the shift differentials based on eligible shifts worked:

• Weekday evening shift - additional 10%
• Weekday night shift - additional 15%
• Weekend day shift - additional 10%
• Weekend evening & night shifts - additional 21%

The actual compensation for this position will be determined based on experience and other factors permitted by law

Responsibilities:

• Serves as a member of a multi-disciplinary clinical team, providing feedback during weekly team meetings.
• Works with existing AOT staff to implement the county’s AOT plan.
• Coordinates care with AOT and EVA service providers, local hospitals, Office of Mental Health, local government units, and other AOT/EVA stakeholders.
• Ensure collaborative measures are in place with hospitals in support of improved discharge planning for individuals being considered for AOT or EVA.
• Provide technical assistance to community providers supporting individuals on EVAs.
• Monitor utilization of EVA vs AOT in the county.
• Monitors oversight and outreach of individuals.
• Act as liaison between providers and hospitals.
• Take part in speaking engagements, panel discussions, and community meetings providing education on the AOT/EVA process.
• Attend and participate in weekly Utilization Review meetings.
• Attend and participate in in-service training for clinical staff and staff members of collaborating agencies.
• Coordinate intake process of service requests from individuals and families, other agencies, hospitals, courts, probation/parole, and law enforcement.
• Collects, maintains, and reports data as required by the Office of Mental Health.

Additional Responsibilities :

• Other duties as assigned.

Education, Training & Experience:

• Bachelor’s Degree required in related field.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English.

Education

Required

• Bachelors or better in General Psychology

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.