Complex Care Support Worker

Join Our Team as a Support Worker

Are you a dedicated and experienced Support Worker looking for a rewarding career supporting an individual with complex care needs in their own home in Newcastle?

We are looking for skilled and compassionate Support Workers to provide consistent, person-centred care, supporting the individual to live as independently as possible.

This role is ideal for someone with experience supporting individuals with physical disabilities and learning disabilities, who is patient, reliable and committed to providing high-quality care tailored to individual needs.

What We Offer Our Care Team

We value our team and offer a rewarding package for this role:

• A competitive salary
• Permanent contract
• Rotas 4 weeks in advance
• Regular opportunities for overtime
• Ongoing training and development
• Supportive management and clear career progression opportunities
• Access to your holiday pot at any time, releasing the funds when you need them most
• 24/7 support, with somebody always on hand to advise and help

Essential Requirements for this Care Job

To be successful in this Support Worker role, you will need:

• A minimum of 12 months' experience supporting individuals with complex care needs
• Experience supporting individuals with physical disabilities and learning disabilities
• Experience providing personal care and supporting with daily living
• Confidence supporting individuals with communication needs
• Confidence using digital care planning systems
• Excellent communication skills and a patient, compassionate and professional attitude
• A valid UK driving licence and access to your own vehicle
• Eligibility to work in the UK

Desirable Qualifications

• NVQ/QCF Level 3 in Health and Social Care (Adults or Children)
• Current First Aid training
• Experience supporting wheelchair users
• Experience supporting individuals with visual impairments
• Experience supporting individuals who are non-verbal
• Medication administration experience

About The Role

Your Responsibilities as a Support Worker

In this role, you will provide a therapeutic, person-centred approach to supporting an individual with complex needs in their own home. The focus is on promoting independence while ensuring their health, safety and wellbeing at all times.

The individual receives 2:1 support, 24 hours a day, 7 days a week.

Your key duties will include:

• Supporting with all aspects of daily living, including personal care
• Supporting with eating and preparing meals
• Maintaining a clean and safe home environment
• Supporting the individual to access the community and attend education
• Supporting an individual who uses a wheelchair, while encouraging and assisting them to walk short distances with staff support where appropriate
• Taking the time to understand the individual's communication methods, as they are non-verbal
• Providing appropriate support for partial sight, helping the individual safely access and engage with the world around them
• Supporting with medication administration
• Building a positive, consistent and trusting relationship with the individual
• Promoting independence, dignity and choice
• Maintaining accurate digital care plans, risk assessments and incident reports
• Working collaboratively with colleagues, family members and relevant professionals to provide consistent, safe and effective care

Shift Pattern

The service operates Monday to Sunday on a rolling 3 days on, 3 days off or 4 days on, 4 days off rota.

You will work a mixture of:

• Day shifts: 08:00–20:00
• Night shifts: 20:00–08:00

There are regular opportunities for overtime to provide cover for annual leave and sickness absence.

Who We're Looking For

It's important that we share the same values. We ask that the following matters to you:

• Making a positive difference: You love knowing that what you do and how you do it matters.
• Taking pride in your work: You aspire to deliver quality in everything you undertake.
• Relationship building: You love taking the time to get to know people, their interests and aspirations. Building respectful and meaningful relationships is important to you.

Required Criteria

• Confidence in using digital care planning systems.
• Excellent communication skills and a calm, resilient and professional attitude.
• A valid UK driving licence and access to your own vehicle.
• Eligibility to work in the UK.

Desired Criteria

• NVQ/QCF Level 3 in Health and Social Care (Adults or Children).
• Current First Aid training.

Salary

£14.50 - £16.00 per hour