Complex Case Manager

Description About SilverStay SilverStay is on a mission to revolutionize hospital discharge. We help hospitals, families, and post-acute providers work together to ensure even the most complex patient discharges happen smoothly, quickly, and compassionately. Our model blends embedded hospital support with advanced data tools to reduce length of stay (LOS), alleviate weekend discharge bottlenecks, and transform how care transitions happen. We are seeking Case Managers (LCSWs, MSWs, & RNs) to manage complex discharges. This role is ideal for a motivated, outcomes-driven professional who thrives in fast-paced environments and wants the flexibility, creativity, and autonomy to improve how patient discharges are handled. Unlike traditional hospital case management, this role gives you the chance to innovate, collaborate, and directly impact patients and families during critical transitions of care.

What You’ll Do

• Facilitate safe and successful discharges for complex patients by navigating barriers and driving innovative solutions across hospital teams and post-acute care settings within SilverStay’s preferred provider network — including SNFs, LTACHs, rehab, home health, and community resources.
• Use creativity and resourcefulness to solve discharge challenges without the constraints of hospital bureaucracy.
• Participate in team rounds, care team huddles, and engage with patients and families to ensure seamless communication across all stakeholders.
• Present reports to hospital leadership on progress, scalability efforts, and results, proposing adjustments as needed.
• Build and refine scalable workflows and processes that increase efficiency and outcomes. Partner with SilverStay leadership and hospital teams to track key metrics (LOS, readmission rates, discharge success) and continuously improve results.
• Leverage technology and data-driven insights to transform how complex cases are managed.

Why Join SilverStay

• Autonomy & flexibility: This isn’t a rigid 7-to-7 hospital shift. You’ll have the freedom to manage your time and approach, as long as you deliver results.
• High expectations + high support: We set ambitious goals, but we also make sure our team has the tools and backup to achieve them.
• Growth potential: No cap to your impact, no cap to your salary. As SilverStay grows, so can you.
• Values-driven: Empathy. Creativity. Collaboration. Ethical Conduct. And always, wowing patients and clients.
• We take care of our people: When you need help, you’ll get an answer right away. We prioritize responsiveness, support, and being genuinely good colleagues.

Compensation & Benefits

• Competitive Salary: $90,000 - $130,000; commensurate with experience and potential impact. ? Performance-Bonus: Bonus structure that can add 10% to 40% of base salary, tied directly to outcomes and results. Paid out quarterly.
• Health & Wellness: Comprehensive medical, dental, and vision coverage - including spouse and family.
• Retirement Planning: 401(k) with employer contribution.
• Paid Time Off: Generous PTO plus holidays.
• Flexible schedule with autonomy to structure your time around outcomes, not shifts. ? Professional Development: Ongoing training, mentorship, and opportunities to grow into leadership as SilverStay expands.

SilverStay is a 2024 Baltimore Business Journal Best Places to Work! Learn more about SilverStay here.

Requirements

• Must be a licensed RN, LMSW, or LCSW.
• Must have 3+ years’ on-site hospital, adult inpatient case management, discharge planning, or transitional care experience. This is a critical requirement.
• Skilled at navigating post-acute settings (SNF, LTACH, acute rehab, ALF, group home).
• Experience using EMR referral platforms such as Telligen, Careport/WellSky, EPIC, and Cerner.
• A patient and family-centered communicator with empathy, professionalism, and persistence.
• Ambitious and entrepreneurial — eager to grow, innovate, and take ownership of your work.
• Thrives in high-responsibility, high-ambiguity environments where adaptability and creativity are key.
• Tech-savvy and excited about the role of innovation in healthcare.