Complex Case Manager

Make a Difference Every Day

Mallee Accommodation & Support Program (MASP) is a leading community services organisation committed to supporting individuals, families and communities to achieve positive outcomes.

We are seeking a resilient and committed Complex Case Manager to join our Placement & Support team. This position offers an opportunity to contribute to meaningful work that improves lives while being supported by a values-driven organisation that prioritises wellbeing, professional growth and collaboration.

A tropical oasis on the bank of the Murray River, Mildura is the capital of North West Victoria’s Sunraysia region and your gateway to idyllic country living with a strong sense of community while maintaining a metropolitan vibe.

Just think of the possibilities – one minute you could be at your desk finishing a project, then the next you could be out walking by Australia’s longest river in peaceful serenity. With more sunny days than the Gold Coast you’ll be greeted with fantastic weather almost year-round, perfect to maximise your leisure time around work hours.

And it’s not just nature that brings appeal to the Mildura region – we have a thriving food and wine scene, vibrant arts and culture, quality schools and sporting facilities and a multitude of community events all year round.

If you are looking for a change of scenery, switch to Sunraysia.

About the Role

As the Complex Case Manager, you will:

• Deliver complex case management services to vulnerable children and families
• Assess risk and implement strategies that improve child safety and wellbeing
• Develop and coordinate individualised case plans and support services
• Collaborate with families, carers, Child Protection and community partners
• Advocate for clients and connect them with appropriate support services

Further information regarding the Complex Case Managerrole can be found in the Position Description located on MASP's Career Portal.

This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.

Remuneration

Expected commencing salary of $95,057.01 per annum plus statutory superannuation.

Suitable candidates currently studying a Diploma will be considered, with expected commencing salary of $82,415.00 per annumplus statutory superannuation. Active study requirements will apply. MASP values professional development and is committed to supporting further study to Diploma level qualification.

Maximise your income through salary packaging.

About You

To be successful in this role, you will have:

• Minimum Diploma-level qualification in Social Work, Community Services, Social Science or other relevant tertiary studies
• Experience delivering case management services to children, young people and families with complex needs
• Proven ability to manage challenging situations and achieve positive client outcomes
• Knowledge of child development, family functioning and trauma-informed practice
• Ability to apply therapeutic, strengths-based and client-centred approaches in practice
• Strong communication and interpersonal skills
• Commitment to MASP's values and client-centred approach

What We Offer

• Competitive salary in accordance with the SCHADS Award and MASP Enterprise Agreement
• Salary packaging benefits
• Professional development opportunities
• Employee Assistance Program (EAP)
• Supportive team environment
• Flexible work arrangements (where applicable)
• Access to supervision, reflective practice and wellbeing initiatives
• MASP is inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions

Child Safety Commitment

MASP is committed to providing a child safe environment. We have zero tolerance for child abuse and are committed to acting in the best interests of children and young people. Successful applicants will be required to meet all child safety screening requirements relevant to the position.

Employment Requirements

The successful applicant must be able to obtain and maintain:

• National Police Check
• Working with Children Check
• Current Driver Licence
• NDIS Worker Screening Check
• Evidence of relevant qualifications and registrations

Some positions may have additional onboarding requirements.

How to Apply

To apply, please submit:

• Cover Letter outlining your suitability for the role and how you meet the Key Selection Criteria in the PD (2 to 3 pages in total)
• Current resume

Applications close 9am on Monday 26 October 2026

Applicants are strongly advised to contact Louise Smith on [0488 111 306](tel:0488 111 306) for a confidential discussion about the role.

Apply now and help make a positive difference in our community.