Complex Support Coordinator

WHO WE ARE

Discover Purpose. Make an Impact. Grow with Us. As one of Ontario’s leading providers of health and social services, Hands TheFamilyHelpNetwork.ca is a nonprofit Agency which offers expert clinical care, navigation, and support across autism, behavioural, developmental, mental health, and rehabilitative services. Our commitment is to deliver responsive, high-quality care that evolves with the needs of our clients and communities.

THE OPPORTUNITY

The Complex Support Coordinator (CSC) will provide coordination of the intensive supports needed for adults with developmental disabilities who have complex multisystem needs. These adults require a high level of active engagement and ongoing mentoring. The CSC provides a variety of supports including conducting assessments, coordinating the development of complex support plans, establishing linkages to services, and coordinating cross-sector support for case resolution with the goal of improving the client’s access to supports and services, using an evidence-based, person-centered approach.

REQUIREMENTS

Qualifications

• A minimum two (2) years of related experience is required.
• Experience in the developmental disability sector is preferred.
• Aware of inter-agency and other resources available to clients is an asset.
• Demonstrated knowledge of Northern Ontario communities, service systems, and regional partners preferred.
• Confident chairing meetings and making presentations.
• Strong organization, communication, and problem-solving skills.
• Excellent software skills using the Microsoft Office suite (Word, Excel, PowerPoint, Teams, SharePoint, and Outlook).
• Demonstrated commitment to workplace health and safety, with a willingness to contribute and lead in the culture of safety and prevention of adverse health events for clients and their families/caregivers, colleagues, other community members and yourself.
• Demonstrates professionalism in dealing with highly confidential information and situations.

Education – 4 Year University Bachelor’s Degree

• Social Work (preferred)
• Psychology
• Human Development
• Social Services

Successful applicants will be required to provide:

• Proof of eligibility to work in Canada
• A valid class G Ontario driver’s licence and use of a reliable motor vehicle; insurability on Agency vehicle insurance policy
• Clear Police Record Check, including Vulnerable Sector Check

Preference will be given to bilingual (French/English) candidates

JOB DETAILS

Location

• Site Flexible (Northern Ontario)
• North Bay, ON
• Bracebridge, ON
• Mattawa, ON
• Parry Sound, ON
• Sturgeon Falls, ON
• Sundridge, ON
• Timmins, ON
• Hybrid or primarily remote work may be considered within Northern Ontario

Hours of Work

• Permanent full-time (35 hours per week)

Hourly Rate/Salary

• Minimum $35.12 to maximum $42.73 per hour; salary commensurate with education and experience

Closing Date

• This posting will remain open until the position has been filled

WHAT WE OFFER

Be Valued, Be Recognized: We recognize and value the dedication and expertise of our team. That’s why we offer competitive compensation that reflects your skills, experience, and contributions—ensuring you’re acknowledged fairly for the meaningful work you do.

Experience Well-Being at Work: Embrace a healthy work-life balance with our comprehensive benefits package, wellness initiatives, holidays and generous vacation time — all designed to support your overall well-being, both on and off the job.

Enjoy Flexibility: Our Agency embraces a hybrid work environment. We believe in providing the right service, at the right time, in the right way.

Make a Difference: At Hands your skills don’t just matter—they make a meaningful difference in the lives of others. Becoming a member of our team means you’ll work alongside dedicated professionals who share a passion for helping individuals and families thrive.

Join an Exceptional Team: Become a key member of our dynamic and diverse team of more than 200 professionals who are committed to personal and professional growth, supporting each other and our Agency.

Grow With Us: We believe our greatest strength lies in our people. That’s why we’re deeply committed to helping every team member thrive. Through lifelong learning, continuous training, and meaningful professional development, we empower our staff to grow, excel, and deliver the highest standards of care and service.

Hands TheFamilyHelpNetwork.ca is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace. Hands offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Hands regarding a job opportunity, please advise prior to the interview if you require accommodation.

Our recruitment process does not use artificial intelligence (AI) or automated decision-making tools to review, screen, or rank applications. All applications are assessed directly by human recruiters and hiring managers, and all hiring decisions are made by people.

We thank all applicants but only those selected for an interview will be contacted.

Nous offrons des offres d'emploi en anglais et en français. Pour consulter les offres d'emploi en français, changez votre paramètre de langue en Français canadien en haut à droite de votre écran.