Compliance Administrator

Role Purpose:

The Compliance Administrator provides operational and administrative support across the compliance function, with a particular focus on maintaining regulatory good standing across all licensed entities. The role acts as a central coordination point for banking relationships, third-party due diligence (payment service providers and casino/game content providers), and the ongoing maintenance of due diligence and risk assessment records.

Key Responsibilities

• Prepare, compile, and submit bank account opening applications for Group entities, ensuring all corporate, ownership, and licensing documentation is accurate, current, and complete.
• Act as the primary point of contact for banks throughout the onboarding process, responding to follow-up questions and supplementary information requests in a timely manner.
• Coordinate and obtain all the documents required to support banking applications.
• Track the status of all open banking applications and escalate delays or additional requirements to the Head of Compliance
• Maintain a central log of all Group bank accounts, their status, and the supporting due diligence pack held on file for each relationship.
• Manage incoming due diligence and KYB (Know Your Business) requests from payment service providers (PSPs) and casino/game content providers, acting as the liaison between the provider and internal stakeholders.
• Identify, request, and collect the documentation required to satisfy each provider's due diligence checklist
• Chase internal departments for outstanding documents and information, maintaining clear deadlines and audit trails of requests made and received.
• Review collected documentation for completeness and consistency prior to submission, flagging gaps or discrepancies to the Head of Compliance.
• Maintain a due diligence tracker per provider, recording request dates, documents submitted, outstanding items, and renewal/refresh dates .
• Support the onboarding and periodic review cycles of PSPs and casino/game providers, ensuring documentation remains valid and re-certifications are completed ahead of expiry.
• Coordinate the collection of documentation and information from payment and casino/game providers required to complete the Group's internal risk assessment of those third parties.
• Maintain an up-to-date due diligence file for every company within the Group
• Proactively monitor expiry and renewal dates for corporate documents, licences, and due diligence certifications across all Group entities, and initiate renewal requests in advance.
• Ensure familiarity with current regulatory requirements across all licensing jurisdictions and remain up to date with any changes.
• Formulate compliance checklists to ensure that all information required by regulators, banks, and providers is provided accurately and on time.
• Assist in establishing new entities within the Group, including supporting documentation and structural set-up.
• Adapt existing organizational structures as needed to reflect Group changes.
• Develop and enhance internal workflows, templates, and compliance documentation.
• Keep thorough physical and digital records of all compliance-related documentation, including banking, provider due diligence, and Group entity files.
• Ensure records are organized, version-controlled, and readily retrievable for audits, regulatory reviews, or provider requests.
• Ensure all documents and information requested are delivered within the agreed (SLA) timelines, proactively managing internal turnaround to avoid delays.
• Undertake additional tasks as required to support the needs of the Compliance team.

Key Skills & Experience

• Minimum 1 years administrative experience in a igaming, legal, banking, or financial services environment (e.g., as an administrative assistant to a lawyer/law firm, or within a bank or financial institution), with exposure to formal document handling, confidentiality requirements, and procedural accuracy.
• Prior experience in a compliance, AML, or regulatory administration role, ideally within iGaming, financial services, or payments, is an advantage.
• Familiarity with KYB/due diligence documentation (corporate structures, UBO, source of wealth/funds, licensing documents).
• Experience liaising with banks or payment providers on onboarding or due diligence matters is highly advantageous.
• Strong organizational skills with the ability to manage multiple document requests and deadlines across several counterparties simultaneously.
• High attention to detail and comfort working with sensitive corporate and financial documentation.
• Proficient in Microsoft Office (Excel, Word) and comfortable learning ticketing/tracking tools such as Jira.
• Clear written and verbal communication skills, with the ability to professionally liaise with external banks and providers.

The Perks

• Competitive Compensation: A great salary that values your skills and what you bring to the team.
• Top-Tier Health & Dental: We’ve got you covered from head to toe with comprehensive medical and dental insurance.
• Fitness Benefit: We invest in your wellness-whether you love hitting the gym, yoga classes, or regular workouts.
• Free Commuter Parking: Skip the parking stress (and the cost) with your own dedicated spot right at the office.
• Weekly Team Meals: Food is on us. We gather for delicious weekly team lunches to connect and unwind.
• Epic Events & Parties: From milestone celebrations and high-energy team-building days to unforgettable holiday parties.
• Growth & Development: We don’t just want you to do a job; we want you to grow. Tap into learning opportunities to expand your skillset.
• An Inspiring Workplace: Work in a vibrant, collaborative environment where your ideas matter and your day-to-day experience is prioritised.