Compliance Administrator

Medway Marketing is looking for an experienced, detail-oriented Compliance Administrator to help maintain sound compliance controls across our business and consultant network. This is a hands-on role where accuracy, follow-through and good judgement matter.

The role combines compliance monitoring, consultant support, regulatory recordkeeping and reporting. Every application, query and administrative process must be checked for completeness and compliance — not simply processed.

Key responsibilities

· Coordinate consultant onboarding, changes and terminations; monitor Fit and Proper requirements, CPD, training, accreditation and supervision.

· Maintain regulatory records, registers and deadlines, including FSCA, FICA/goAML and applicable CMS requirements.

· Review new business applications and consultant files for completeness, discrepancies and compliance gaps; follow up and escalate issues.

· Monitor complaints and consultant CRM activity, support fair and timely resolution, and maintain accurate audit trails.

· Maintain controlled compliance documents, process reviews, records and reporting; assist with audits and regulatory submissions.

· Coordinate renewals, consultant communications and ongoing compliance-related administration.

What we’re looking for

· Matric (Grade 12) and at least 8 years’ experience in financial services or the medical scheme industry.

· Working knowledge of FICA, FAIS and POPIA, with excellent administrative, recordkeeping and written communication skills.

· Fluency in spoken and written English and Afrikaans.

· Confidence with CRM systems, shared inboxes, deadlines and confidential information.

· Compliance experience preferred; a relevant diploma/degree or FAIS/FICA compliance training is advantageous.

You will suit this role if you take ownership, check the detail, follow up without prompting and know when to escalate a concern.

Pay: R15 000,00 - R20 000,00 per month

Application Question(s):

• Are you confident in using CRM systems and shared inboxes, managing deadlines, and handling confidential information?

Education:

• High School (matric) (Preferred)

Experience:

• financial services or the medical scheme industry.: 8 years (Required)
• knowledge of FICA, FAIS and POPIA,: 4 years (Required)

Language:

• Fluency in spoken and written English and Afrikaans. (Preferred)

Work Location: In person