Compliance Analyst

Who you are

• Essential; Fluent (verbal and written) in both English and Mandarin
• Experienced in providing audit or compliance services to customers
• Be IT literate, competent in the use of MS Office/G Suite applications, plus capable of learning bespoke NQC systems
• Ability to deal with a demanding workload which may include conflicting demands
• Is consistently motivated, committed and able to perform duties in all situations
• Communicates and receives ideas, views and information to achieve understanding
• Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour
• Plans and prioritises activities and resources to maximise performance and minimise errors
• Thinks creatively and embraces opportunities for change
• Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues
• Desirable: Additional language skills within our wider supported languages - German, Spanish, Portuguese, Italian, French or Japanese

What the job involves

• Due to an exciting period of growth, NQC is looking for a Mandarin-speaking Compliance Analyst who will perform detailed validation checks on the uploaded documents of platform users
• This validation process is an integral part of the business and this is a frontline position to direct customers on how to improve their compliance to international ESG/Sustainability/Human Rights standards and legislation
• As a Compliance Analyst you will be required to undertake the following responsibilities as part of your day to day activities:
• To take ownership of validations to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner
• To follow NQC processes when validating a user questionnaire, ensuring a high level of accuracy and efficiency
• To take ownership of designated validation targets set by the team leader
• To provide professional validation support to all NQC Ltd users ensuring that all validations on the platform are handled professionally and within a timely manner, meeting SLAs
• To maintain an appropriate working knowledge of the NQC web based platform in order to offer the highest level of customer satisfaction

Benefits

• Life Assurance: Four times your salary for your beneficiaries.
• Employee Assistance Programme: Entitlement to 8 counselling sessions per year with 24-hour support and advice to support you through everyday issues.
• Health Cash Plan: Auto-enrolment onto our Health Cash Plan covering your everyday health and wellbeing needs.
• Discounted Perks: Access to a wide range of deals and discounts from the biggest brands, allowign you to shop and save all year round.
• Learning & Development: Two hours per week allocated for additional upskilling through the online platform Udemy.
• Private Pension Scheme: Employer contribution is at 3% for the first two years which then increases to 5%.
• Annual Leave (increasing with service): 25 days of annual leave when you first join to be increased through years of service, up to 30 days.
• Social and Events: Events throughout the year to celebrate the hard work of our employees. In the past we have visited Cork, barcelona and Amsterdam!