Compliance & Administration Specialist

Compliance & Administration Specialist - Yoogo Fleet

Auckland | Customer Services and Operations | Permanent Full-Time

At Yoogo Fleet, we help customers manage their vehicles with confidence through accurate, compliant and dependable fleet services.

We're looking for a capable Compliance & Administration Specialist to manage high-volume, time-sensitive administration across vehicle registration, Road User Charges, fuel cards and infringement notices. You will provide dependable support to customers, internal teams, suppliers and relevant agencies, ensuring deadlines are met, information and transactions are accurate, and exceptions are followed through to resolution.

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The Opportunity

You will play an important part in keeping Yoogo Fleet's vehicles, customer records and fleet administration accurate, compliant and up to date. The role offers broad exposure across fleet administration, a wide range of stakeholders and practical work that makes a visible difference for customers and the wider business.

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What You'll Be Doing

·        Managing vehicle registration renewals, Road User purchases and related compliance activity accurately and within required timeframes.

·        Managing fuel card ordering, cancellations, detail updates, and queries.

·        Coordinating the same-day distribution of infringement notices and maintaining accurate records of actions, responses and outstanding matters.

·        Completing reconciliations on weekly purchases across multiple purchasing platforms.

·        Responding clearly and professionally to customers, colleagues, suppliers and relevant agencies, and following enquiries through to resolution.

·        Investigating discrepancies, variances and exceptions, taking practical action and escalating unresolved compliance risks promptly.

·        Identifying opportunities to strengthen controls, simplify processes and improve customer and operational outcomes.

·        Working collaboratively across Operations and supporting shared priorities during peak periods.

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What We're Looking For

We're looking for someone who combines strong administration capability with accuracy, sound judgement and a genuine customer focus.

Ideally, you'll bring:

·        Strong administration experience in a role where accuracy, deadlines and compliance are important.

·        Experience managing high-volume, time-sensitive work and changing priorities.

·        Experience in fleet administration, including registration, Road User Charges, fuel cards or infringements, is advantageous.

·        Strong transferable administration and compliance experience will also be considered.

·        Excellent attention to detail and a disciplined approach to maintaining records.

·        Strong organisation, prioritisation and follow-through.

·        Clear written and verbal communication skills.

·        Practical problem-solving ability and sound judgement.

·        Confidence dealing with customers, suppliers and internal stakeholders.

·        Confidence using Microsoft Office and learning new business systems.

·        The ability to remain calm, organised and effective under pressure.

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What Success Looks Like

You are someone who:

·        Maintains accurate records, checks information carefully and takes pride in getting the details right.

·        Listens, responds clearly and follows through to deliver a helpful and dependable customer experience.

·        Thrives in a high-volume, high-pressure environment, taking ownership, focused under pressure and delivering results without delay.

·        Works logically through issues, identifies discrepancies and takes practical, appropriate action.

·        Responds constructively to changing priorities and learns new systems and processes quickly.

·        Looks for practical ways to simplify processes, strengthen controls and improve outcomes.

·        Keeps pace in a fast-moving business, remaining focused under pressure and getting the job done.

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Why Join Yoogo Fleet?

At Yoogo Fleet, you'll be part of a collaborative team focused on accurate delivery, practical improvement and dependable customer support.

We offer:

·        Broad exposure across fleet compliance and administration.

·        The opportunity to work with customers, suppliers, agencies and teams across the business.

·        A supportive and collaborative culture.

·        The chance to improve processes, strengthen controls and make a practical difference for customers.

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Our Values

Great to Deal With

We build strong relationships with customers and colleagues.

He Waka Eke Noa

We're all in this together.

Doing Business Better

We continuously look for smarter ways to create value.

We Keep It Real

We communicate openly, honestly and respectfully.

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Ready to Join Us?

If you're an organised and dependable administrator who values accuracy, compliance and helpful customer support, we'd love to hear from you.

Apply now and help keep Yoogo Fleet's operations accurate, compliant and moving.