Compliance & Quality Coordinator

The Compliance & Quality Coordinator is there to support the Compliance & Quality Manager within the Commercial team, responsible for supporting compliance and quality across the business. The role holder will help embed compliance and quality processes within the business, ensuring we are using the correct forms, across the business and aligned with our clients’ portals and CAFM system. In the short term they will assist in delivering governance to support consistent site logbook delivery, risk management, statutory compliance and quality standards. They will support both existing contracts and the mobilisation of future contracts. The role holder will work closely with operational teams and the supply chain, using CAFM systems to aid in the monitoring of compliance and quality performance.

• Support the Compliance Manager with embedding an internal compliance structure to ensure consistent standards, processes and expectations are embedded across all regions.
• Ensuring the correct forms are being used when completing client paperwork.
• Keeping forms up to date and compliant.
• Aid in getting compliance processes in place
• Alignment of client portals, contract planners and CAFM systems
• Aid in getting assets and specific on client sites
• Assist with the role out of digital site logbook
• Support with mobilisation and renewals of contracts ensuring that compliance is included within the process.
• Develop and deliver audits across the business for compliance and quality
• Use CAFM systems to monitor performance, risks, quality outcomes, and corrective actions
• Be aware of client and contract-specific compliance requirements, communicating regularly with Helpdesk, Supervisors, and Contract Managers
• Assist with customer and client complaints, tracking issues back to root cause and into process improvement
• Aid identifies knowledge or training gaps relating to compliance and quality and coordinate appropriate training or guidance.

Candidate Profile

The ideal candidate will have experience within facilities management or in a similar role, with a good understanding of the operational demands of managing multiple contracts. They should be confident using CAFM systems and comfortable working across a varied and demanding workload.

The successful candidate must demonstrate strong problem-solving and investigative skills, with the ability to fact-find, thoroughly investigate issues and identify practical solutions that support the needs of the business.

They must be proactive rather than purely reactive, taking ownership of outstanding actions, identifying potential issues before they escalate, and providing reliable support to the wider Contract Management team.

Role is fluid and has the opportunity to develop, allowing the role holder to manage own sites and contracts within the business.

Working hours- Monday to Friday- 40 hours per week- between the hours of 8-5

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Enhanced maternity leave
• Free parking
• On-site parking
• Paid volunteer time

Work Location: In person