Compliance Coordinator

Position Overview

We are seeking a detail-oriented Compliance Coordinator to support product testing, compliance execution, and issue resolution across national brand products. This role ensures that all production testing and annual testing requirements are completed accurately and on time, while supporting cross-functional teams to prevent delays, test failures, and compliance risks.

This position works closely with Product Development, factories, overseas teams, and internal compliance teams to maintain product quality and regulatory alignment.

Key Responsibilities

1. Production Testing & Test Management

Maintain and update production testing trackers for national brand and replenishment items

Coordinate product testing submissions with third-party labs (e.g., UL and other testing agencies)

Prepare and submit test samples, applications, and supporting documentation

Track testing timelines and proactively manage delays or issues

Support China team and factories on testing requirements and execution

2. Test Failure Management & CAPA Support

Investigate test failures with factories and identify root causes

Prepare and submit CAP (Corrective Action Plans) for approval

Coordinate with internal compliance and QA teams for:

Conditional approvals

Running changes

Retest approvals

Follow up with factories to ensure corrective actions are implemented

3. Annual Testing Program Management

Manage annual production testing for replenishment items

Request, review, and submit required samples to labs

Prepare UL applications and required documentation

Maintain and update annual testing trackers

Ensure compliance deadlines are met for ongoing product lines

4. Retailer & Buyer Issue Resolution

Manage customer complaints from Walmart.com and buyer teams across all categories

Prepare CAP documentation for buyer review and approval

Communicate findings to account managers and internal stakeholders

Ensure factory corrective actions are implemented in production and replenishment orders

Skills & Qualifications

1–3 years of experience in QA, compliance, product testing, or supply chain coordination

Experience in consumer goods, housewares, or electronics preferred

Strong organizational and data tracking skills (Excel required)

Ability to manage multiple timelines and follow-up tasks

Strong communication skills with factories and cross-functional teams

Detail-oriented with strong problem-solving ability

Familiarity with product testing processes is a plus

Preferred Experience

Experience working with third-party labs (UL, SGS, Intertek, etc.)

Exposure to CAPA / corrective action processes

Experience with retail compliance (Walmart, Amazon, or similar)

Basic understanding of product safety or regulatory requirements