Compliance Coordinator (Pupil Transportation)

We are seeking a reliable, tenacious, and values-driven professional to join our team as a Compliance Coordinator. This role reports directly to the Compliance Manager and regularly collaborates with the onboarding and operations departments.

What’s in it for you (benefits will vary if not hired for full-time permanent):

• Paid training/onboarding
• Great potential for career advancement
• Work in an inclusive, caring, and values-driven environment
• Make a critical difference for children, families, and educators

Weekly hours: 40 per week (Required Overtime, which includes weekend hours, 6 weeks out of the year)

Shifts:

(a) 11:00 - 20:00 EST (10:00 - 19:00 CST, 09:00 - 18:00 MST, 08:00 - 17:00 PST)

(b) 13:00 - 22:00 EST (12:00 - 21:00 CST, 11:00 - 20:00 MST, 10:00 - 19:00 PST)

Start date: ASAP

The successful applicant will be:

• Inspired by our mission and values
• Able to exhibit our fundamental company competencies (review by clicking here)
• Comfortable with ambiguity and an ever-changing environment
• Comfortable presenting in front of a group
• Comfortable with offering support while also holding drivers accountable to policy, procedures and safety standards
• Comfortable navigate multiple technology platforms and systems.
• Reliable
• Conscientious
• Professional
• Strong in attention to detail
• Able to handle documents and information confidentiality

What you will do:

• Schedule drivers for any district-specific or ongoing training
• Monitor and maintain drivers’ status as kid-ready and update files accordingly
• Conduct a high volume of daily phone calls and text messages
• Become certified to teach and facilitate certain trainings (ie: training on policies, defensive driving etc.
• Review and process camera-related events (e.g., incidents, risk flags, complaints) in a timely and consistent manner
• Maintain accurate documentation and tracking of all camera-related cases and activities
• Coordinate follow-up actions related to driver incidents, including information gathering and internal communication
• Support handling of footage-related requests by ensuring alignment with company policies and processes
• Assist in tracking repeat issues and supporting documentation for driver follow-up or coaching
• Perform routine quality checks to ensure documentation is complete and consistent
• Partner with Operations, Compliance, and other internal teams to ensure alignment in program execution
• Escalate complex or sensitive issues through appropriate channels when needed
• Perform other duties as assigned

Required Qualifications:

• Read, write, and speak English at a proficient level
• At least 18 years old
• Have a printer
• Have a reliable internet connection
• Access to computer and printer
• Have a minimum of a high school diploma or GED
• Have at least 2 years of high-volume call experience
• Have at least 1 year of experience in a customer service role and an administrative role