Compliance Officer

Introduction

NBC Holdings is a leading force in the South African employee benefits arena, providing a comprehensive range of employee benefits, products and services to our valued clients.

The Compliance Officer will efficiently and effectively, carry out administrative duties related to specific funds to meet the SLAs. Assist with the management of business processes by solving day-to-day problems; checking, and verifying data for all compliance matters, including an analysis the Fund's bank account on a daily basis.

Section 13A compliance and maintaining the Fund's bank account:

• Effectively and accurately monitor the Fund's bank account daily
• Identify unallocated deposits and contact Employers and Bargaining Council to have values allocated
• Prepare a schedule reflecting all unallocated deposits at the end of each month
• Section 13A – Identify all participating employers with outstanding payments and /or schedules liaise with Fund accounts and notify the Fund monitoring person
• Contact employers for outstanding information (schedules, confirmation of payment etc)
• Prepare the Compliance reports
• Attend Compliance subcommittee meetings and present compliance report
• Process monthly contribution updates for specific funds
• Provide administration training to new employers as and when required
• Assist the Team with any major projects as and when these arise

Provide excellent customer service :

• Attend to customer queries within the agreed SLA of 24 hours
• Attend to all matter arising from meetings with 48 hours
• Ensure that excellent services is provided to our stakeholders
• Attend to and resolve all escalations and complaints within the stipulated SLA.
• Display customer oriented behaviour and NBC values when interacting with clients

Report Fund information and statistics:

• Complete the preparation of monthly unallocated report for submission to management
• Complete the preparation of FSCA quarterly unallocated report for submission to management
• Clearing of unallocated payments and reporting on remaining balances for Year End
• Facilitate the preparation of Fund Year end recons and reports required
• Ensure that the Sect 13A procedure is adhered
• To ensure all matters pertaining to the updates process as communicated to the team
• Distribution of Funds annual benefit statements to employers- Keep control of statements issued

Participate in projects identified within the administration team and adherence to timeline/ target dates:

• Participate in our projects with minimum guidance
• All of these projects that we usual have timelines and targets must prioritized
• Proactively find ways to do things better and ensure that our processes are followed

Adhere to NBC Processes and Procedures:

• Process all contribution updates as per NBC Standards, processes and procedures
• Follow admin standards as per client SPA
• Customer - oriented behaviour and NBC values when interacting with clients Adhere to company code of conduct, legislative requirements and protocols

Qualifications and Experience:

• A BCom Degree in Finance, Economics or relevant to the Retirement Funds industry qualification
• In-depth knowledge of Retirement Funds Administration
• Knowledge of NBC Administration processes, procedures, legislation systems (Everest) and other products and services
• Industry understanding – clients and competitors
• NBC Operational Business Processes
• Knowledge of processes for managing data and records

Skills and Behavioural Attributes:

• Departmental structures, functions and resource allocations
• Proactive problem resolution
• Compliance to fund rules, legislation, policies, etc.
• Retention, talent management and succession planning in terms of staffing
• Process management

Package & Remuneration

• Market Related
• Medical Aid
• Provident Fund
• Group Life