Compliance Supervisor

The Compliance Supervisor is responsible for providing day-to-day people leadership and operational oversight for Manila-based Compliance team members. This role partners closely with U.S.-based Compliance leaders to ensure effective team performance, operational consistency, and adherence to service expectations and established SLAs.

The Supervisor is accountable for workforce management activities, including coaching, performance management, staffing, associate engagement, and professional development.

Essential Job Functions

• Lead, coach, and develop Manila-based Compliance team members supporting U.S.-based Compliance operations.
• Serve as the primary people leader for the Compliance Generalist team, including performance management, goal setting, career development, and employee engagement.
• Partner with stateside Compliance leadership to align staffing support, operational priorities, service expectations, and escalation management.
• Monitor team performance, productivity, SLAs, quality outcomes, and operational metrics to ensure delivery expectations are achieved.
• Facilitate regular team meetings, coaching discussions, feedback sessions, and development planning activities.
• Address employee relations matters, attendance concerns, performance issues, and escalations in partnership with HR and leadership, as appropriate.
• Identify operational improvement opportunities and support the implementation of standardized workflows, process enhancements, and scalability initiatives.
• Foster a culture of compliance, accountability, professionalism, collaboration, and continuous improvement across the GBS Compliance team.
• Ensure adherence to organizational policies, confidentiality standards, compliance expectations, and operational procedures.

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Licensing / Certification

• Certified in Healthcare Compliance (CHC) – Health Care Compliance Association (preferred)

Education

• Bachelor’s Degree in Healthcare Operations, Business Administration, or a related field (required)
• Master’s Degree in Healthcare Operations, Business Administration, or a related field (preferred)

Work Experience

• 5 years of experience in healthcare compliance (required)
• Experience leading teams or serving in a supervisory/lead capacity (required)

Training

• Experience supporting U.S.-based operations or shared services environments (preferred)