Comprehensive Case Manager

General Summary of Position:

Pay Range is based experience and credential(s) and/or license(s) held.

The Comprehensive Case Manager supports LAPP’s mission by providing intensive, person‑centered, trauma‑informed services to individuals affected by substance use disorders, with a focus on those with histories of psycho‑stimulant and opioid use. Guided by SAMHSA’s Comprehensive Case Management evidence‑based framework, this role delivers coordinated wrap‑around care designed to reduce barriers, enhance engagement in treatment, and promote long‑term recovery. The Case Manager works closely with primary counselors and multidisciplinary partners to ensure continuity of care, support individualized recovery goals, and connect clients to essential behavioral health, medical, and social service resources.

This position requires an active Ohio Chemical Dependency Counselor Assistant (CDCA) or Social Work Assistant (SWA) credential and a strong commitment to trauma‑informed, culturally responsive, and person‑centered practices.

Responsibilities:

Care Coordination & Support

• Conduct person‑centered assessments to identify client strengths, needs, barriers, and recovery goals.
• Develop and maintain individualized service plans aligned with SAMHSA’s Comprehensive Case Management model.
• Provide ongoing recovery support, including linkage to behavioral health treatment, medical care, housing, employment, transportation, and social services.
• Assist clients in navigating complex systems of care and advocate for access to needed support.
• Maintain regular contact with clients through in‑person, phone, and community‑based engagement to promote treatment retention and recovery stability.
• Utilize trauma‑informed approaches that prioritize safety, empowerment, and cultural responsiveness.

Documentation & Reporting

• Complete timely and accurate documentation of program intake, service plans, progress notes, referrals, and outcomes.
• Track client contacts, service utilization, and recovery progress to support program evaluation and quality improvement.
• Assist with data collection required for grants, regulatory reporting, and agency performance measures.

Collaboration & Community Partnerships

• Work closely with primary counselors, clinical staff, and multidisciplinary partners to coordinate care and address barriers.
• Participate in team meetings, case reviews, and collaborative planning sessions.
• Maintain professional relationships with community providers, recovery housing, social service agencies, and criminal justice partners.
• Engage in community‑based coordination efforts to support client access to resources and continuity of care.

Client Rights & Confidentiality

• Protect client confidentiality in accordance with HIPAA, 42 CFR Part 2, Ohio law, and agency policy.
• Ensure clients are informed of their rights and supported in exercising them.
• Maintain ethical boundaries and uphold trauma‑informed, person‑centered practices.

Other Duties

• Participate in staff meetings, training, and professional development activities.
• Maintain and remain compliant with required educational requirements.
• Remain consistent with agency productivity standards.
• Perform additional duties as assigned by supervisory staff.

Qualifications:

Required

• Active CDCA or SWA credential in the State of Ohio.
• Experience or training in substance use services, case management, behavioral health, or related human services.
• Ability to engage individuals with empathy, respect, and effective communication.
• Strong organizational, documentation, and time‑management skills.
• Understanding of confidentiality requirements, including HIPAA and 42 CFR Part 2.
• Valid driver’s license and acceptable driving record for agency insurance.
• Ability to obtain and maintain personal auto insurance.

Preferred

• Experience working with individuals affected by stimulant and opioid use disorders.
• Familiarity with local treatment providers, recovery supports, and community resources.
• Training in motivational interviewing, trauma‑informed care, harm reduction, or crisis intervention.
• Experience collaborating with multidisciplinary teams or community partners.

Equal Employment Opportunity Statement:

Licking County Alcoholism Prevention Program (LAPP) is an Equal Opportunity Employer. LAPP does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $36,421.00 - $48,255.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

License/Certification:

• SWA or CDCA (Required)
• Driver's License (Required)

Work Location: In person