Computer IT Support Analyst

New York State government agency (non-Civil Service) is seeking applicants for the full-time position of Computer Helpdesk/Trainer.

This position is responsible for:

• end-user support, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or physical visits to offices;
• online and/or in-person training of individuals and small groups on end-user technology topics;
• other technology-related projects as needed.

Candidates must be extremely comfortable with technology and excel at bridging the gap between technology and the people using it. Seeking people who are highly motivated, detail-oriented, ready to learn new skills, and possess excellent communication and interpersonal skills. The ability to effectively work in a team environment is a must.

Candidates should have least two years of experience supporting end-user IT, or a two or four year degree in a relevant field of study, including:

• knowledge troubleshooting and supporting personal computers, printers, and mobile devices;
• expert knowledge of Microsoft Office 365, Word, Excel, Access, Powerpoint, Macros, VBA Scripting and Power Automate; Microsoft Windows 11 and MAC operating systems;
• CRM Systems;
• familiarity with data networks and telecommunications a plus;
• Project Management and/or business analysis experience;
• experience providing technology training preferred. New York State government agency (non-civil service) is seeking applicants for a Computer Helpdesk/Trainer position.

This position will be an important part of an seven-person support team in a larger IT department, it includes a very generous time off policies and an outstanding state government benefits package.

Job Type: Full-time

Pay: $49,500.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• IT support: 2 years (Preferred)

Work Location: In person