Computer Operations Representative II

Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade 155N

Salary Pay Range For This Position $29.26 - $42.47

Position Summary Monitors all computer systems to ensure hardware and software are performing as they should.

Essential Position Functions Maintains daily schedule processing. Has basic understanding of jobs and processes within.

Troubleshoots problems with user devices. Prints system reports. Performs restores when necessary. Pulls ACH files from FED.

Performs system/disk reorg’s. Ability to run and execute month-end processing.

Creates, maintains, and updates Symitar jobs and schedules

Opens and distributes mail, answers incoming calls, takes messages, and directs calls appropriately, conducts routine back-ups of systems monitored, maintains all department hardware, assists in the training of other operators on new and current process, and communicates with vendors.

Other Position Responsibilities And Duties Prepare brief correspondence and reports and make presentations to groups outside immediate work area.

May perform Computer Op I tasks, cross-train staff and perform miscellaneous tasks as required.

Education And Experience High School education and three to five years experience in related field required.

Other Skills And Abilities Ability to navigate through Symitar operating system, support Symitar’s software, create reports, modify batch jobs in Symitar, use Windows 9x, NT and 2000, MS Office, and demonstrate excellent communication skills, both written and oral.

Computer Skills Proficient in Microsoft applications (Word, Excel, Outlook).

Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percent and to draw and interpret bar graphs.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.

The noise level in the work environment has a slight continuous humming sound. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.

All positions, including those that are hybrid and remote, require employees to reside within Wescom's service area in California.