Computer Specialist (113)

Required Skills

A minimum of 2 years of experience with the following skill sets:

• Knowledge of iOS and Android devices, including support for mobile applications and data collection tools

• Knowledge of PC and Mac laptops, including troubleshooting, system maintenance, and support for data access and reporting tools

• Working knowledge of Interactive Voice Response (IVR) systems and call center technologies, including data capture and reporting components

• Working knowledge of VOIP telephone systems, including integration with reporting and analytics platforms

• Thorough knowledge of service desk functions and operations, including ticket management, incident tracking, and documentation of data-related issues

• A+ Certification or equivalent foundational IT support certification

• In-depth understanding of Windows and Mac operating systems and productivity tools, including support for data analysis and reporting environments

• Knowledge of Google Workspace, including Sheets and Drive for data management, reporting, and collaboration

• Knowledge of networking and network infrastructure, including support for secure data transmission and system connectivity

• IT service management and asset management tools such as Fresh Service, as well as familiarity with incident and data request tracking systems

• Basic knowledge of data management concepts, including data validation, data quality assurance, and report generation

• Familiarity with data reporting and visualization tools (e.g., dashboards, spreadsheets, or BI tools) to support operational and outreach reporting

• Strong written and verbal communication skills, including the ability to document technical and data processes clearly

• Strong customer service experience and skills, with the ability to support both technical and data-related inquiries in a professional manner