Computer Specialist and Communication Forensics Technician

Puerto Rico/United States Virgin Islands High Intensity Drug Trafficking Area

(PR/VI HIDTA) – Investigative Support Center (ISC)

Position: Computer Specialist and Communication Forensics Technician

Work Location: Guaynabo, Puerto Rico. This is an on-site position; remote and hybrid work are not available. Relocation expenses will not be reimbursed.

Please read this announcement in its entirety.

Resumes: Please email your resume and supporting certification and education documents to [email protected].

Job Type

· Annual Salary Contract (contract renewable based upon the availability of federal grant funds appropriated to the PRVI HIDTA Program)

· Full time (40 hours a week)

· Benefits (Paid Time Off – Annual and Sick Leave; including holidays)

Requisite: Candidate will undergo an extensive background investigation (BI) by the Department of Homeland Security (DHS). After successfully completing this BI, candidate will be granted a SECRET Security Clearance.

Work Environment:

The HIDTA program coordinates federal, state, local and tribal agencies to disrupt and dismantle major drug-trafficking organizations and reduce drug-related crime. The HIDTA Investigative Support Center (ISC) is designed to develop intelligence, share information, and provide analytical support to law enforcement initiatives. The center also assists with intelligence collection, data analysis, case development, target identification, and the preparation of investigative products that help agencies make informed operational decisions.

Job Description:

The Computer Specialist and Communication Forensics Technician (CS/CFT) will provide technical support and assistance in the operation, maintenance, configuration, and troubleshooting of computer systems, hardware, software, networks, and related information technology resources. The position supports employees in the resolving of technical issues and helps ensure the availability, reliability, security, and efficient operation of the organization’s technology systems.

The CS/CFT also supports the identification, preservation, collection, examination, analysis, and documentation of digital communications and related electronic evidence. The technician helps ensure that evidence is handled securely, accurately, and in accordance with applicable laws, policies, procedures and forensic standards.

Responsibilities:

• Provides technical support to users experiencing hardware, software, connectivity, and system-related issues.
• Installs, configures, maintains, and troubleshoots computers, peripherals, software applications, and related equipment.
• Diagnoses and resolves technical problems involving desktops, laptops, printers, scanners, mobile devices, and other information technology equipment.
• Assists with the setup, configuration, and maintenance of user accounts, workstations, applications, and access permissions.
• Monitors and maintains computer systems and network connectivity to help ensure reliable and efficient operations.
• Performs software installations, updates, patches, upgrades, and system configurations as required.
• Documents technical issues, troubleshooting activities, equipment assignments, system changes, and resolutions.
• Escalates complex technical issues to appropriate information technology personnel, vendors, or service providers when necessary.
• Assists with the implementation and maintenance of information security, policies, procedures, and best practices.
• Maintains an inventory of computer equipment, software, peripherals, and other technology resources.
• Provides training and technical guidance to users on computer systems, applications, cybersecurity awareness, and appropriate use of technology.
• Knowledge of SharePoint functions
• Participates in a team environment, meets deadlines and quality expectations.
• Demonstrates strong verbal and written communication skills (in English and Spanish).
• Receives, identified, preserves, collects and documents digital communications and electronic evidence.
• Extracts, processes, analyzes, and organizes digital data using approved forensic tools and techniques.
• Maintains integrity, authenticity, and chain of custody of evidence throughout the examination process.
• Safeguards confidential, sensitive, and legally protected information and complies with applicable privacy, security and evidence-handling requirements.
• Maintains accurate records of assigned cases, evidence, equipment, software, examination activities, and completed work.
• Performs other related duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent experience in the areas of computer science, computer forensics, Cybersecurity, Management Information Systems or similar.
• A strong understanding of Windows based systems including installing, troubleshooting, and networking.
• Industry certifications considered valuable to this position include CompTIA A+, Network+, Microsoft, MCP, Microsoft MCSA, ITILv4, CDFE, CCNA, and other related.
• English and Spanish (oral and writing).

Preferred Knowledge/Experience:

· Minimum of two (2+) years of work experience in computer forensics or other relevant experience related to mobile data extractions.

· Proficiency in the use of forensic acquisition and analysis tools, such as, EnCase, FTK, XWays and other forensic tools including Cellebrite and GrayKey.

· Linux, firewall, networking, virtualization (i.e. Proxmox), log analyzer, NAS (storage),
office suite including power-bi, Microsoft exchange and Admin Center

· Familiar with law enforcement work environment.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Work Location: In person