Computer Specialist (Operations) 1 Rep TWU

Job ID: 17016

Business Unit: MTA Headquarters

Location: New York, NY, United States

Regular/Temporary: Regular

Department: RCC/PCC Ops

Date Posted: Aug 20, 2026

Description

JOB TITLE: Computer Specialist (Operations) Levels 1 - 4 (TWU)

SALARY RANGE: Level 1: $109,076 - $118,218

Level 2: $113,637 - $127,300

Level 3: $122,715 - $138,441

Level 4: $131,642 - $158,514

DEPT/DIV: MTA IT

SUPERVISOR: Manager, Data Networks C

LOCATION: 2 Broadway, New York, NY 10004

HOURS OF WORK: 1st shift: 00:00 - 08:00

2nd shift: 08:00 - 16:00

3rd shift: 16:00 - 24:00

8-hour shifts with a 1-hour lunch, totaling 35 hours per week

Shift is subject to change.

This is a 24/7 operation.

There is no Telework for this position

**SELECTED CANDIDATE WILL BE APPOINTED TO MaBSTOA PAYROLL**

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary:

Under supervision, with considerable latitude for independent action or the exercise of independent judgment, is responsible for providing management with state-of-the-art technical assistance in all aspects of data processing operations. Provides supervision or senior staff support of computer operations in a large-scale, multi-programmed mainframe computer environment, or conducts similar duties within a large network of distributed minicomputer and microcomputer systems. All personnel perform related work.

Responsibilities:

• Researches, tests, and recommends the purchase of computer equipment and associated requisite software products necessary to maintain or enhance the data center's operations environment.
• Provides management with data processing hardware and technical expertise in the planning of modifications to the existing facility and identification of new or backup sites.
• Coordinates high-level technical responses to difficult operational issues to resolve user-related issues and problems.
• Coordinates production and solves operational and scheduling problems.
• Provides diagnosis and remedies to complex problems involving systems, operations, and data telecommunications equipment and/or software.
• Supervises staff who operate computer consoles in a multiple mainframe or large mini- and/or microcomputer environment.
• Establishes and maintains uniform performance standards and efficient methods of work.
• Trains, instructs, and schedules senior computer operations personnel.
• Conducts cost-benefit and other analyses to quantify recommendations to management.
• Maintains a data security and internal control environment adequate to protect agency assets and records.
• Plans, assigns, and reviews the work of senior operations staff and assumes general responsibility for the satisfactory completion of work performed.
• In a large data processing facility, supervises one or more groups or project teams engaged in the installation, maintenance, or enhancement of data processing equipment and software.
• Conducts complex internal consultancy projects requiring an in-depth knowledge of computer equipment, operating systems, and job control languages.

Required Qualifications:

• A baccalaureate degree from an accredited college and four years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
• An associate degree from an accredited college and six years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
• A four-year high school diploma or its educational equivalent, and eight years of satisfactory full-time computer operations experience, one year of which must have been in a project leader capacity or as a major contributor on a complex project; or
• Education and/or equivalent to "1", "2", or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and the four years of satisfactory full-time experience as described in "1", "2", or "3" above.

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.