Computer Support Assistant ( IT@JH Networking, Telecom and Data Ctr)

IT@JH Networking, Telecom and Data Center is seeking a Computer Support Assistant who is responsible with guidance and direction, diagnose and troubleshoot basic network, device, and data communications problems, install and replace network or other hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations network service provision suite to include wireless networking.

Specific Duties And Responsibilities

• The Johns Hopkins Wireless Team has a significant amount of surveys and fleet replacements tasks to complete while large number of students are not on campus.
• The person filling this role will assist with,
• Fleet replacement working directly with Network Engineers.
• Learning how to conduct wireless surveys using Ekahau.
• Learn basic network functions for routing and switching.
• Learning RF coverage, inhibiters, AP design, and client/device troubleshooting.

Minimum Qualifications

• High School Diploma or graduation equivalent. Some college.
• Some experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Computer experience.
• Technical training on devices.
• Networking or wireless technology.

Classified Title: Computer Support Assistant

Role/Level/Range: ATO 37.5/02/OC

Starting Salary Range: $16.10 - $25.90 HRLY ($25,272 targeted; Commensurate w/exp.)

Employee group: Casual / On Call

Schedule: Monday-Friday, varies

FLSA Status: Non-Exempt

Location: Hybrid/Homewood Campus

Department name: T@JH Networking, Telecom and Data Ctr

Personnel area: University Administration