Computer Support Specialists

Job Number: 26-01792 Make a difference in your community. ECLARO is looking for a Computer Support Specialists for our client in Albany, NY. ECLARO’s client aims to enhance public services and promotes sustainable resource management, offering advanced solutions and services. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• Position entails receiving calls and correspondence from other Clients and record next steps and outcomes regarding complaints.
• Must have data entry skills and be able to monitor reports in the complaint database.
• Job also includes conducting safety checks on reported allegations of abuse.

Responsibilities:

• Independently navigate Clients to complete both complaint and safety check job duties.
• Independently navigate Client Contact Center to receive contacts to Customer Relations.
• Create, enter, modify, and update complaints into database.
• Monitor complaint database for timely and quality complaint response.
• Client complaint staff with troubleshooting complaints in the system.
• Assist providers (users) with troubleshooting safety checks.
• Monitor and coordinate with providers to ensure safety check contacts are correctly entered.
• Provide technical assistance to users.
• Re-entering data for incidents and running reports from the menu.

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:

Gail Ramos [email protected] 201-283-9561 Gail Ramos | LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.