Computer Support Technician, St. Cloud #2026-54 (Benefit Eligible)

The Computer Support Technician provides help desk support and technical assistance to end users throughout the region. This is a benefit eligible position.

The following are the regular duties for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned based on the needs of GRRL.

• Troubleshoots and resolves customer reported problems with systems/applications.
• Performs routine maintenance of computers and equipment.
• Provides technical assistance to staff in use of equipment and software.
• Installs, configures and tests computer hardware and software.
• Runs and/or distributes daily, weekly, and monthly computer generated reports as directed.
• Maintains inventory of all hardware and software.
• Accesses, uses and maintains confidential labor relations information and maintains the confidentiality of that information.
• Monitors work tickets responds in a timely manner and documents work completed.
• Supports the Information Technology department by working on projects as assigned.
• Travels to libraries throughout the region to provide technology services.

Job Qualifications Education and Experience :

• Two years college or specialized post-high school training in computer science or related field, or equivalent
• Two years computer experience

Required Knowledge, Skills And Abilities Technical Knowledge

• Ability to identify and resolve computer problems
• Ability to prioritize work and effectively meet deadlines
• Knowledge of basic computer hardware and software
• Proficient with computers and applications

Communication, Interpersonal, and Customer Service

• Excellent written and oral communication skills
• Strong organizational skills with attention to detail

Program and Project Development

• Ability to manage multiple priorities and effectively meet deadlines
• Ability to identify and resolve problems

Diversity, Equity and Inclusion

• Commitment to promoting and sustaining a positive, equitable, diverse and inclusive workplace culture
• Ability and experience in collaborating with and managing working relationships across a diverse range of individuals and groups

Other Abilities

• Possession of a valid driver’s license and satisfactory driving record
• Ability to work with frequent interruptions

Supplemental Information

Our commitment to growth: GRRL is committed to helping our future and present staff develop preferred knowledge, skills and abilities

A Successful Candidate Will Have

• Positive attitude and strong work ethic
• Enjoy working with people from diverse backgrounds
• Organizational, interpersonal, and time management skills
• Ability to self-direct and work as a team member
• Ability to meet deadlines and follow instructions
• Ability to foster positive working relationships and an inclusive workplace
• A desire to learn and develop skills and abilities
• Ability to be flexible and adapt to changes

GRRL is a dynamic and inclusive workplace where we value people of all backgrounds and celebrate the uniqueness that every employee brings. GRRL is committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment.

We seek to foster an environment of inclusion where all employees are treated respectfully and are valued for their strengths. Our work is guided by our values of providing exceptional customer service, being forward thinking and having a community focus that serves patrons from ALL socioeconomic, educational, literacy, and cultural backgrounds.

Additional Information

This is a benefits eligible position. We cover the cost of single health, dental and life insurance. Other benefits are available for you to choose from including long and short term disability, vision insurance, identity theft protection, Health Savings Account and Flexible Spending Accounts.

To view complete job description and physical requirements, click on Menu in the upper left corner of the page when applying online.

It is GRRL’s policy to provide equal employment opportunity for all, without discrimination on the basis of race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, status with regard to public assistance, local human rights commission activity or any other basis protected by law.

GRRL accommodates qualified persons with disabilities in all aspects of employment, including the application process. If you believe you need a reasonable accommodation to complete the application process, please contact Human Resources at 320-650-2515 or [email protected].

Benefits Of Working At The Library

• Working at a public library is meaningful and directly impacts the lives of people in our community.
• The library is a trusted place for information at a time when this is hard to find.
• We actively promote lifelong learning and provide numerous training and development opportunities to develop your skills and interests.
• You will enjoy 11 paid holidays, 2 personal days, and generous Paid Time Off.
• If you work 30 hours or more the library pays your premium for Single Medical Coverage.
• Eligible staff participate in the Public Employees Retirement Association (PERA) defined benefit plan for retirement.
• We have an engaged and passionate workforce with the opportunity to be part of various teams and work groups.

01

I understand that any information about myself that I provide during the application process will be used to identify me as an applicant and to assess my qualifications for employment. I am not legally required to provide any of the information on the application. However, I understand my application may not be considered if it is incomplete.

(Please refer to the Applicant Data Practices Advisory under the Menu in the upper left corner for guidance regarding how your application information will be used, the consequences of providing or not providing your information, and more.)

I also understand that answers to the supplemental questions will be used to evaluate which applications will be given further consideration in the process. Answers that are incomplete, vague, or not supported by the application may result in an application not being given further consideration.

• Yes
• No

02

Can you work the posted schedule for this position year round?

• Yes
• No

03

Are you willing and able to drive to branch libraries using a library vehicle?

• Yes
• No

04

Which statement best describes your level of education?

• High School
• Some College
• Certificate Program
• 2 yr Associate's Degree
• 4 yr Bachelor's Degree
• Education beyond a Bachelor's Degree
• No similar education

05

Describe your education including the institution and your degree program, if any.

06

Which statement best describes your experience with computer systems?

• I do not have this experience
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 5 years
• 5 years or more

07

Describe your experience with computer systems, including the name of the organization, duration of employment and actual duties performed. If no experience, enter "none".

08

Which statement best describes your experience providing technical support?

• No experience
• Less than 1 year of experience
• 1 year to less than 2 years of experience
• 2 years or more

09

Describe your technical support experience, including the name of the organization, duration of employment and actual duties performed. If no experience, enter "none".

10

Please specify the areas in which you have training or experience (select all that apply).

• Troubleshooting problems with computers, networks and/or applications
• Loading operating systems or applications onto computers
• Providing technical support to end users
• Running and distributing reports from computer systems
• Accurately maintaining inventory of assets
• Performing routine maintenance of computer equipment
• Maintaining confidentiality of sensitive business information
• Completing tasks from a help-desk ticket system
• Documenting work completed in a help-desk ticket system
• Communicating with customers
• Working independently with minimal direct supervision
• Prioritizing tasks and meeting deadlines

11

Referencing jobs listed on your application, please describe when and how you have performed each of the skills you selected in the question above. Please be specific, include details for each item selected.

12

If you are a veteran, do you wish to claim veteran's preference for this recruitment process?

Please refer to Claiming Veteran's Preference under the Menu in the upper left corner for guidance. Note: to receive veteran's preference, you must:

• Respond "Yes" to this question.
• Meet the requirements specified in Minnesota Statutes
• Provide documentation before the posting close date and time to verify your eligibility for veteran's preference
• Yes
• No
• Required Question