Computer Technician

Position Summary

The Computer Technician is responsible for maintaining, troubleshooting, and repairing computer systems, networks, and other technology-related infrastructure within the organization. This role ensures smooth day-to-day IT operations, provides technical support to employees, and assists in implementing new technologies to enhance productivity and security.

Key Responsibilities

• Technical Support

  • Provide first-level technical support to end-users (hardware, software, and network issues).
  • Install, configure, and maintain computer systems, printers, and peripherals.
  • Assist employees with system access, software installations, and troubleshooting.

• System Maintenance

  • Monitor and maintain local area networks (LAN), internet connectivity, and IT equipment.

  Hardware & Software Management

  • Diagnose and repair malfunctioning hardware or software.
  • Maintain inventory of IT assets and ensure proper documentation.
  • Coordinate with vendors for IT equipment procurement, repair, and warranties.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent
  work experience).
• Proven experience as an Computer Technician
• Strong knowledge of computer hardware, operating systems (Windows) and office
  software.
• Familiarity with networking concepts (LAN/WAN, TCP/IP, routers, switches, Wi-Fi).
• Experience with troubleshooting, diagnostics, and system repairs.
• Excellent problem-solving, communication, and customer service skills.

Preferred Skills

• Ability to work independently and in a team-oriented environment.

Work Conditions

• Based at the company’s office(s), with occasional travel to other sites if needed.
• May require on-call availability for urgent technical issues.
• Regular working hours with a case-to-case overtime on Emergency situations.

Reports To

• IT Head