Computer Technician

Overview

We are seeking a skilled and dedicated Computer Technician to join our IT support team. The ideal candidate will possess strong technical proficiency across various operating systems and hardware, with a focus on providing exceptional customer service and technical troubleshooting support. This role involves maintaining and supporting computer systems, networks, and infrastructure to ensure optimal performance and security. The position offers an opportunity to work in a dynamic environment where your expertise will directly impact operational efficiency and user satisfaction.

Duties

• Provide technical support for desktop, laptop, and peripheral hardware issues, including hardware maintenance and repairs.
• Assist users with software troubleshooting, operating system issues (Windows, macOS), and system administration tasks.
• Manage Active Directory accounts, including user account creation, modification, and deactivation; oversee Active Directory management tasks.
• Support Windows Server administration and IT infrastructure maintenance to ensure network stability.
• Configure and troubleshoot computer networking components such as LAN, VPNs, firewalls, and related security protocols.
• Perform system updates, software installations, and hardware upgrades to maintain current technology standards.
• Respond promptly to help desk tickets using tools like BMC Remedy or Jira; document issues and resolutions accurately.
• Support system backups, disaster recovery procedures, and overall computer management strategies.
• Collaborate with team members to implement new technologies and improve existing IT processes.
• Communicate effectively with end-users to resolve issues efficiently while maintaining high levels of customer service.

Experience

• Proven experience in IT support roles with a strong understanding of operating systems including Windows and macOS.
• Hands-on experience with hardware support, hardware maintenance, and software troubleshooting across diverse systems.
• Familiarity with system administration tasks such as Active Directory management, Windows Server administration, and network configuration.
• Knowledge of computer networking concepts including LAN setup, VPN configuration, firewalls, and network security best practices.
• Experience using help desk tools like BMC Remedy or Jira for ticket management.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Technical proficiency in managing IT infrastructure components such as computer hardware, operating systems, and network devices is essential for success in this role.

This position provides an excellent opportunity for individuals passionate about technology support to grow their skills within a professional environment dedicated to innovation and excellence in IT services.

Job Type: Full-time

Pay: From $250.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Parental leave
• Retirement plan

Work Location: Remote