Computer Technician

Bell Computers is an established IT Service Provider with over 28 years’ experience servicing the sunny Nelson region and beyond, dealing primarily with small to medium businesses. For further information go to https://www.bellcomputers.nz

The Role

Bell Computer Systems is seeking a motivated and customer-focused Computer Technician to join our team. This role is ideal for someone with a passion for technology, strong problem-solving skills, and a desire to build a career in the IT industry.

The Primary Duties of the Role Will Include:

• Processing warranty claims and managing supplier RMA (Return Merchandise Authorisation) requests.

• Receiving, inspecting, and processing incoming goods and stock.

• Performing quality checks on new equipment and components.

• Maintaining accurate inventory records and workshop stock levels.

• Coordinating with suppliers regarding orders, returns, and replacements.

• Ensuring all stock movements and goods received are accurately documented.

• Configuring and deploying new desktop computers, laptops, and related hardware.

• Installing and configuring Microsoft Windows operating systems and software applications.

• Performing data transfers, backups, and system migrations.

• Diagnosing and repairing hardware and software faults.

• Upgrading and maintaining computer systems and components.

• Assembling and building custom desktop computers.

• Troubleshooting PCs, printers, networking equipment, and peripherals.

• Preparing, testing, and quality-checking equipment prior to delivery.

• Providing technical support in-store, on-site, and remotely.

• Assisting senior technicians with customer projects, installations, and support tasks.

• Maintaining accurate job notes, service records, and technical documentation.

• Providing customers with professional advice on repairs, upgrades, and IT solutions.

• Liaising with customers to ensure outstanding service and customer satisfaction.

• Answering phone enquiries professionally and creating and updating support tickets.

• Installing, configuring, testing, and maintaining operating systems, third-party applications, and system management tools.

• Working collaboratively with the wider technical team to deliver successful customer outcomes.

• Some after-hours and weekend work may be required from time to time.

Skills & Experience Required:

We are looking for someone with a passion for technology, strong troubleshooting skills, and a commitment to delivering excellent customer service. The ideal candidate will possess:

• Strong knowledge of Microsoft Windows operating systems and desktop hardware.
• Experience configuring, upgrading, and troubleshooting PCs, laptops, printers, and related peripherals.
• Familiarity with Microsoft 365, including Exchange Online, SharePoint, and Intune.
• Understanding of cloud technologies and modern IT solutions.
• Knowledge of cybersecurity best practices and security principles.
• Experience with backup, storage, and data protection solutions.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Experience with both Microsoft and Apple hardware and software environments.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication and customer service skills.
• Ability to work independently as well as part of a team.
• Strong attention to detail and accurate documentation skills.
• A willingness to learn and keep up to date with emerging technologies and industry developments.
• Previous hands-on experience in an IT support, workshop, or technical role would be advantageous.
• Computer sales or technology retail experience would be beneficial but is not essential.

The ideal candidate will have relevant experience in the above areas, be self-motivated, multi-tasking, excellent English spoken and written, very good work ethics and be part of the team.

If this sounds like you apply now!

Please note the following minimum requirements for all applicants:
NZ residency or work visa
Current NZ Driver's License

Applications close 19/10/2026

This role has a strong emphasis on service excellence. If you feel you possess the above qualities and are drawn by the opportunity to work with a tight knit team in a modern environment, apply now by submitting your cover letter and CV by clicking on the appropriate ‘Apply’ button.