Computer Technician / Technical Support (building computers)

Important: This is an on-site position. Local applicants only.

Job Summary

We are looking for a PC Repair Technician / Technical Support Specialist to join our team and help build high-performance computer systems for our clients.

Selected candidate will be responsible for building high-performance computers and servers. You'll engage directly with the latest PC hardware, delivering technical support and troubleshooting hardware and software issues.

If you are passionate about computer hardware, enjoy hands-on assembly work, and have strong troubleshooting skills, we want to hear from you!

Responsibilities:

– Assembling high-performance computers and servers from parts according to guidelines.

– Troubleshoot and resolve issues related to software and hardware compatibility.

– Verify the functionality of hardware components.

– Quality control (running CPU and graphics cards benchmarks and stress-tests).

– Monitor and test PC performance and provide statistics and reports.

– IT HelpDesk Support. Remote troubleshooting over email and phone (computer hardware-related issues and configuring software).

– Install and configure operating systems (Windows, Linux).

– Install software on PCs via scripted install packages.

– Evaluate, prioritize, and respond to service requests with a resolution.

– Use of the Support Center ticket database to track, update, and close tickets.

– Perform analysis and diagnosis of complex PC problems for end-users, and recommend and implement solutions.

– Receive and respond to incoming calls, and/or e-mails regarding PCs or hardware.

Requirements:

– Passion for PC hardware and building computers.

– 2+ years of hands-on experience in PC assembly, computer hardware repair, or IT support. You should be familiar with building PCs from scratch. Experience assembling high-performance or gaming PCs, workstations, or servers is highly preferred.

– Strong knowledge of PC components (motherboards, processors, GPUs) and how they interface.

– Ability to troubleshoot hardware compatibility issues effectively.

– Prioritizing, time management, and organizational skills.

– Excellent problem-solving and critical thinking skills.

– Strong work ethic and a drive for results.

– Must be very comfortable and effective in interacting via email, over the phone, and in person.

– Excellent verbal and written communication skills, with absolute fluency in English.

– A friendly and energetic personality with a customer service focus.

– Overtime opportunity is available.

– Must be able to pass a background check and drug test.

– Able to type a minimum of 50 words per minute.

Working hours:
40hrs/week. 9 am-5 pm, Monday–Friday.

Office location:
Hollywood, FL 33020
This is an on-site position. Local applicants only.

Benefits: We offer a competitive salary, health insurance, paid time off, and a dynamic work environment. You’ll have opportunities to expand your skills in advanced computing (AI, GPU workstations, etc.) and work with a passionate team.

If you’re excited about building state-of-the-art PCs and want to be part of a growing company, we’d love to hear from you.

Company Details:
BIZON is an industry-leading provider of PC workstations, servers, and water-cooled systems. Our product line includes a wide range of desktops and servers for AI, video editing, 3D rendering/animation.
500+ companies and top universities trust BIZON (Stanford University, MIT, Berkeley, Tesla, Samsung, Google, Amazon, Oculus, Facebook, Qualcomm, and many more). More details: https://bizon-tech.com/

HOW TO APPLY:

Please submit your RESUME.

Please no phone calls regarding the job position.

BIZON is an Equal Employment Opportunity/Affirmative Employer.

Benefits:

• Health insurance
• Paid time off

Work Location: In person