Computer User Support Specialist

Job Summary

Provides technical support to Board and Contractor end-users. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems. The Support Specialist will work closely with the IT administrator to resolve technical problems and improve the overall user experience.

Job Duties

• Answers user inquiries and resolves issues in person or remotely.
• Troubleshoots printers
• Configures and installs new IT hardware
• Maintains existing computer systems with updates and upgrades.
• Assists with IT training and orientation for new users and helps them become familiar with equipment and network.
• Provides computer assistance in resource or assessment rooms.
• Sets up audio-visual equipment.
• Creates user accounts and resets user password for various systems.
• Troubleshoots computer hardware or equipment and implements a break/fix solution.
• Installs and configures software and security patches.
• Monitors online security for users and networks and takes appropriate steps to address any security breaches.
• Troubleshoots wired or wireless networks and Internet connectivity.
• Interacts with manufacturer support to request warranty repairs and support assistance.
• Assists with equipment inventory.
• Assists with maintenance of Workforce Website

Knowledge, Skills, and Abilities

• Ability to use critical thinking and deductive reasoning

• Ability to research new technologies

• Must be able to problem solve, troubleshoot, and work under pressure

• Ability to install Windows operating systems.

• Ability to provide clear and concise instructions

• Has good written and verbal communication skills

• Technical writing to develop standard operation procedures

• Must be able to work independently or on a team

• Must be able to utilize standard software programs in Microsoft Office suite to produce materials, reports and presentations if needed

• Knowledge of computer systems, networks, and software applications

• Ability to operate standard office equipment

• Other duties as assigned by supervisor

Qualifications

• Associates degree or higher in computer science or a related field preferred
• At least 1 year’s work experience in IT related field preferred
• A+, Cisco or Microsoft Certifications preferred but not required

Travel Requirements

• Ability to travel throughout the Concho Valley Workforce Development Board area with occasional overnight travel to attend conferences, meetings, workshops, or training as required.
• Must be able to provide reliable self-transportation for regional travel and maintain a valid Texas driver’s license or permit of appropriate classification and endorsement. Must agree to maintain a satisfactory MVR and minimum requirement insurability required by law.

This job description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. The incumbent(s) may be required to perform or assume additional job-related responsibilities other than those stated in this description.