Computer User Support Specialist – SME m/f/d

Strategic ACI is seeking a Computer User Support Specialist – SME (Helpdesk Team / FSR) to support the U.S. Army INSCOM Scalable GEOINT Architecture Contractor Manpower Equivalent (CME) Information Technology Support Services contract. The role supports Army GEOINT Office systems, software, security, and mission users.

Responsibilities:
Provide helpdesk and field service representative support to Scalable GEOINT users, including telephone, chat, email, and in-person assistance.

Diagnose and resolve hardware, software, network, and user-access issues; record and track service requests.

Install, configure, repair, and troubleshoot computers, peripherals, network connections, and GEOINT-specific tools.

Coordinate equipment repairs, maintain accountability of assigned IT assets, and support end-of-life equipment disposition.

Provide onsite field support at CONUS/OCONUS mission locations, assist users with technical requirements, and prepare user guidance or training materials.

**Qualifications:**Required:
Active TS/SCI clearance, adjudicated within the last five (5) years.

5+ years in user and field support.

Bachelor's degree or equivalent experience.

ITIL Foundation and CompTIA Security+ certifications.

Employees must be able to perform the essential functions of this position, with or without accommodation.

Ability to remain stationary for extended periods while working at a computer.

Ability to operate standard office equipment, including computers and telephones.

Ability to communicate effectively in person, by telephone, video conference, and email.

Occasionally move about the office and lift up to 20 pounds.

Ability to work the assigned schedule with regular and reliable attendance.

Ability to travel up to 10% as required.

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About Strategic ACI

Strategic ACI is an Equal Opportunity Employer.

It has been and will continue to be a fundamental policy of Strategic ACI not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

Why choose a career with Strategic ACI?

Strategic ACI believes that our greatest asset is our employees. Our goal is not to meet our staff’s expectations, but to exceed them. Competitive salaries, work-life balance, industry leading benefits packages, and family first values are at the core of Strategic ACI’s culture.

Where benefits meet your needs:
Competitive salary

100% benefits paid (Includes: Health, Dental, and Vision premiums) for all full-time employees, and their families

401(k) with 5% match vested at day one

PTO – 3 weeks and 3 days per year, increasing at 5 years service

11 Company Paid Holidays (aligned with Federal Government)

Long term/Short term disability

1.5x salary Life Insurance

$100 per month Cellular Device and IT Resource Benefit

$6,000 Cash in Lieu of Benefits per year, if employee is insured elsewhere

Tuition reimbursement of up to $5,250 per year for college or professional certifications

Retirement Savings 401(k) Contribution - Annually calculated as percentage of salary