Concentrix Spanish Bilingual Customer Service Representative

CONCENTRIX IS HIRING!

Spanish Bilingual Customer Service Representative

HIGH-PAYING OPPORTUNITY | COMPETITIVE SALARY | PREMIUM BENEFITS

TAKE YOUR CAREER TO THE NEXT LEVEL WITH CONCENTRIX!

Are you proficient in Spanish and have experience in customer service or customer support? Looking for a career opportunity that values your language skills and offers competitive compensation?

Concentrix is looking for Spanish Bilingual Customer Service Representatives!

Join a global customer experience company where you can use your Spanish communication skills to assist customers, resolve concerns, and deliver excellent service while building your professional career.

If you have at least 6–12 months of relevant customer service or support experience, this could be your next career opportunity!

WHY JOIN CONCENTRIX?

• Competitive Salary Package – Receive compensation based on your qualifications, language proficiency, and assigned account.
• Potential Language Premium – Your Spanish proficiency may qualify you for additional language-related compensation, depending on the account.
• Performance-Based Incentives – Earn additional incentives where applicable under the account's compensation program.
• Health Benefits – Access HMO and other healthcare benefits, subject to company policy.
• Paid Training – Receive training to prepare you for the account's systems, processes, and customer service standards.
• Career Growth – Develop your communication, problem-solving, and customer relationship management skills.
• Professional Environment – Gain experience working with international customers and diverse teams.

JOB RESPONSIBILITIES

As a Spanish Bilingual Customer Service Representative, you will:

• Communicate professionally with Spanish-speaking customers.
• Handle customer inquiries, requests, and concerns in Spanish.
• Provide accurate information about products, services, and account-related matters.
• Assist customers with troubleshooting, service requests, and issue resolution.
• Understand customer needs and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow company policies, account guidelines, and quality standards.
• Coordinate with relevant teams to resolve complex customer concerns.
• Maintain customer satisfaction while meeting productivity and performance targets.

Communication channels may include phone, chat, email, or other assigned support channels, depending on the account.

QUALIFICATIONS

To qualify for this opportunity, applicants should have:

• Proficiency in Spanish, with the ability to communicate effectively with customers.
• At least 6–12 months of experience in customer service, customer support, or a related role.
• Good English communication skills, if required by the assigned account.
• Strong written and verbal communication skills.
• Excellent problem-solving and interpersonal skills.
• A customer-focused mindset and professional attitude.
• Ability to work in a fast-paced environment.
• Willingness to work onsite and on shifting schedules, depending on account requirements.
• Willingness to undergo Spanish language proficiency assessments and the recruitment process.

SALARY AND BENEFITS

• Competitive monthly salary package
• Potential Spanish language premium or bilingual allowance, subject to eligibility
• Performance-based incentives, where applicable
• HMO and healthcare benefits, subject to company policy
• Paid training
• Night differential for eligible working hours
• Career development and internal promotion opportunities
• Additional company benefits according to the assigned employment package

Note: The final salary and benefits will depend on the assigned account, language proficiency, qualifications, and approved compensation package.

WORK DETAILS

Company: Concentrix Philippines
Position: Spanish Bilingual Customer Service Representative
Account: Customer Service
Employment Type: Full-time
Work Arrangement: Onsite
Work Location: To be confirmed based on the assigned account
Experience Required: 6–12 months of relevant experience

APPLICATION PROCESS

Once you are successfully shortlisted, you will receive a registration link through your registered email address. Please complete the registration to proceed with your application.

Our recruitment team will contact you by phone to provide further assistance, guide you through the next steps, and coordinate your interview and assessment schedule.

Please ensure that your registered email address and contact number are active and accessible.

READY TO APPLY?

Put your Spanish language skills and customer service experience to work!

Submit your updated résumé through JobStreet. Highlight your Spanish proficiency, relevant work experience, and customer support background.

Qualified applicants will be contacted regarding the next steps in the recruitment process.

Apply now and explore your next career opportunity with Concentrix!