Concession Manager

Overview

We are seeking a dynamic and energetic Concession Manager to lead our food service operations at a large community centre snack bar in Whitby. In this pivotal role, you will oversee daily concession activities, ensure exceptional customer experiences, and manage a dedicated team to deliver high-quality food and service. Your leadership will drive operational excellence, uphold food safety standards, and foster a welcoming environment for guests. This position offers an exciting opportunity to showcase your restaurant management skills in a fast-paced, hospitality-focused setting.

Duties

• Supervise daily concession operations, including food preparation, serving, and cash handling to ensure smooth and efficient service.
• Lead, motivate, and manage a team of food service staff, including interviewing candidates, training new employees, and conducting performance evaluations.
• Oversee food safety protocols and proper food handling procedures to meet health regulations and maintain high standards of cleanliness.
• Coordinate food inventory levels, place orders as needed, and ensure proper storage to minimize waste and control costs.
• Deliver outstanding customer service by addressing guest inquiries promptly, resolving issues professionally, and creating a welcoming atmosphere.
• Maintain compliance with all health and safety regulations while fostering a team environment focused on hospitality excellence.
• Possess and maintain first aid certification, food handling certification etc.

Skills

• Proven experience in food preparation, cooking, serving, and restaurant management within the food industry is an important asset
• Strong leadership skills with prior supervising experience in hospitality or food service settings.
• Excellent customer service skills with the ability to handle challenging situations gracefully.
• Knowledge of food safety standards, proper food handling techniques, and kitchen operations.
• Ability to manage cash handling procedures accurately while maintaining attention to detail.

Details

• Business operates at various hours, including prime opening times as evenings and weekends
• Pay will be $18/hr plus tips and bonus depending on sales

Pay: From $18.00 per hour

Work Location: In person