Concessions

Department: Food & Beverage

Reports to: Concessions Manager

Supervises Others: No

DOL Status: Part-Time; Events-Based

Exemption Status: Hourly; Non-Exempt

General Summary:

Responsible for preparing and selling food and beverage products in assigned concession stand area(s). Greet customers, fill orders, and process sales transactions.

Job Description:

• Demonstrates and embodies PMI Entertainment Group Culture and Customer Service values.
• Responsible for preparing and selling food and beverage for various events in the Resch Complex.
• Maintains a quality and consistent presentation of food products as directed by the Food & Beverage department staff.
• Handles product sales transactions in the assigned concessions stand.
• Completes payment transactions in accordance with proper procedures.
• Provides superior customer service.
• Maintains a clean and presentable work area.
• Creates a positive work environment.

Knowledge, Skills and Abilities Required:

• Knowledge of sales at a level normally acquired through completion of a high school education.
• Approximately 3-6 months of previous food and beverage experience to gain an understanding of food preparation, sales, and customer service.
• Analytical skills needed to process cash transactions.
• Interpersonal skills required to maintain positive customer relations when gathering and exchanging information.
• Knowledge of good housekeeping practices in areas where food is stored, prepared, served, or dispensed.
• Must be proficient in operating and maintaining a variety of kitchen equipment such as ovens, fryers, grills, etc.
• Ability to workdays, nights, weekends, and holidays as dictated by event schedule.
• Requires working in a fast-paced environment with irregular hours, as dictated by schedule of events. Requires standing for extended periods of time.
• Requires eyesight correctable to 20/20 to read numbers.
• Must be able to add, subtract, multiply and divide whole numbers.
• Ability to give, receive, and analyze information and process orders.
• Occasional high stress work when dealing with customers and peak service volumes.
• Must understand people and be able to communicate effectively with them.
• Requires hearing within normal range to communicate with staff and customers.

PMI Entertainment Group is an Affirmative Action, Equal Opportunity Employer