CONCIERGE ADMIN

1. Welcome visitors at the front desk with a warm greeting, and courteously direct and announce them to ensure a positive and organized reception experience.

2. Handle guest check-ins and check-outs smoothly and assist them throughout the process.

3. Manage incoming phone calls by answering, screening, and forwarding them appropriately to ensure efficient communication and response.

4. Address tenant and guest complaints and issues calmly and effectively, maintaining a professional manner at all times to ensure resolution and satisfaction.

5. Regulate guest and vendor access to residential floors by implementing proper registration procedures, ensuring controlled and secure entry.

6. Provide support for booking on-site facilities such as function rooms and meeting rooms, assisting with the reservation process to ensure a smooth and efficient experience for users.

7. Handle the reception, sorting, and distribution of daily mail and deliveries efficiently to ensure timely and organized processing.

8. Guide individuals through the building facility and amenities with clear and concise directions

9. Maintain a professional and clean environment throughout the shift by ensuring the upkeep of all areas with meticulous care and attention.

10. Adhere to all safety and security policies, programs, and procedures diligently to promote a secure and protected environment.

11. Perform any other ad hoc tasks as and when required

12. Promptly inform management of any serious issues that cannot be resolved, ensuring timely escalation and appropriate attention to critical matters.

13. Provide regular reports to the Building Manager regarding all operational matters related to the Front Desk/Concierge department

ABLE TO WORK OVER WEEKEND, ROTATIONAL SHIFT 9AM-5PM, 12PM-8PM

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person