Concierge Agent

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

Under general supervision, the Concierge shall ensure total satisfaction of the patient and guest experience, delivering the exemplary customer service to all guests and stakeholders of a Henry Ford Hospital. He or she will greet guests in a cheerful and professional manner and will assess and anticipate guest's needs. The Concierge will be resourceful and creative to find ways of satisfying guests and stakeholder's needs, inquiries or requests with professionalism and efficiency. Routinely circulates through the hospital to ensure that each patient and their familie's service exceed their expectations. He or she is a source of information from both internal and external customers. He or she will be responsible for all customer feedback addressing challenges as needed and ensuring customer satisfaction. Will also be responsible for ensuring all feedback responses are in line with our policy as well as regulatory requirements.

EDUCATION/EXPERIENCE REQUIRED:

• High School graduate or G.E.D. equivalent required.
• Post secondary training in hospitality management is an asset, preferred.
• Must be able to read and write and understand oral and written instructions.
• Must possess a valid, unrestricted, and insurable Michigan Driver's License in good standing (three or fewer points).
• Must always be clean, neat, and professional in appearance.
• Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers.
• Must demonstrate and always use customer friendly demeanor and etiquette.
• Highly trustworthy and able to deal with confidential information. Strong knowledge of local community, area, and region.
• Three years customer service experiences.
• Hospital experience preferred.
• Computer proficiency including email and database management skills.
• Knowledge of a second language is an asset.

Part Time, 24 hours/week

Schedule: 9:00am - 5:30pm, days of week will vary, no weekends