Concierge Agent

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Concierge Agent is responsible for, responsible for providing personalized, proactive, and professional service to guests by handling requests, arranging transportation and reservations, and offering expert local recommendations. The role serves as a key ambassador of the hotel, ensuring memorable guest experiences, maintaining operational records, and coordinating with internal departments to deliver exceptional service in line with Mandarin Oriental standards.

As Concierge Agent, you will be responsible for the following duties:

• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

As Concierge Agent, we expect from you:

• To carry out any additional duties requested by management, related to hotel operational activities.
• Create focused conversations with guests which identify their personal preferences.
• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable.
• Act as a hotel ambassador at all times.
• fully aware of fire and evacuation procedures related to the Concierge Desk.
• Maintains the logbook at the Concierge Desk for handover between shifts.
• Maintains the record for all guest transportation bookings and shares with the butler.

Desired Candidate Profile

To carry out any additional duties requested by management, related to hotel operational activities.

Create focused conversations with guests which identify their personal preferences.

Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable.

Act as a hotel ambassador at all times.

fully aware of fire and evacuation procedures related to the Concierge Desk.

Maintains the logbook at the Concierge Desk for handover between shifts.

Maintains the record for all guest transportation bookings and shares with the butler.