Concierge & Security Associate - Cambridge

About Welbeck Cambridge

Welbeck Cambridge is a state-of-the-art private day-case centre created to deliver exceptional healthcare in an environment designed around the needs of patients and clinicians alike. As part of the wider Welbeck Health Partners network, the centre provides diagnostics, outpatient services and day-case procedures across a range of specialties, combining clinical excellence with outstanding service.

At Welbeck, we believe healthcare should be seamless, reassuring and genuinely patient-centred. Every interaction matters, and we're committed to creating an experience that is efficient, professional and welcoming from the very first enquiry through to treatment and beyond.

As our services continue to grow, we're looking for passionate and talented people who share our ambition to raise standards and help redefine the private healthcare experience.

About the role

We're looking for a professional and customer-focused Concierge & Security Associate to join our team at Welbeck Cambridge.

As the first person many guests and visitors will meet when they arrive, you'll play a crucial role in creating an exceptional first impression. Combining concierge responsibilities with security expertise, you'll provide a warm welcome while helping to ensure the centre remains safe, secure and efficiently managed.

This is an ideal opportunity for someone who enjoys working with people, takes pride in delivering outstanding service and can confidently respond to security matters with professionalism and discretion.

What You'll Be Doing

• Welcoming guests and visitors and assisting them upon arrival
• Supporting guest check-in processes where appropriate
• Directing and escorting guests to the correct area of the centre
• Providing a visible and reassuring presence within the facility
• Responding to security-related issues and supporting colleagues when required
• Ensuring refreshment stations remain clean, stocked and welcoming
• Contributing to a professional environment and exceptional guest experience throughout the centre.

About you

You are professional, approachable and committed to delivering outstanding customer service. You enjoy interacting with people and understand how important first impressions are within a healthcare environment.

You'll be an excellent communicator who remains calm under pressure and can confidently manage a range of situations with professionalism and discretion. An SIA qualification is essential, together with the ability to respond appropriately to security-related matters while maintaining a welcoming and guest-focused approach.

Most importantly, you'll be someone who takes ownership, uses initiative and genuinely cares about creating a positive experience for every guest who visits Welbeck.

For a full copy of the Job Description click here.

Why Join Welbeck?

• Be part of an ambitious and growing healthcare organisation
• Work within a modern, purpose-built private healthcare facility
• Join a supportive, collaborative and values-driven team
• Develop your skills within a specialist healthcare environment
• Contribute directly to outstanding guest experiences and outcomes
• Access opportunities for professional growth and career development

If you're looking for a role where your expertise is valued, your contribution makes a real impact and every day brings the opportunity to improve the guest experience, we'd love to hear from you.

Please note that these positions are being recruited with an anticipated start date of late March 2027. Successful candidates will be expected to commence employment from this date.

About Us

Recruitment Process

For this role, there will potentially be three stages;

Stage 1 – Shortlisting

Stage 2 – Screening Call

Stage 3 – Interview Assessment (Face to Face)

Disclosure and Barring Service (DBS)

Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.

Using AI

AI tools can be helpful when you're preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.

About Welbeck

Welbeck was founded by a group of leading healthcare specialists who strongly believed that better care was possible, and that an entirely new sort of organisation was needed to deliver this.

Through working in partnership with expert teams of doctors, architects, and operations experts, our flagship centre in London was created.

Welbeck is now a private healthcare facility like no other, with eighteen specialties all under one roof all uniquely created to put the patient first, as well as our own Surgery Centre.

Our flagship building continues to grow, with further specialties planned as well as opening two regional centres in 2026 to expand our offering beyond London.