Concierge Client Liaison

Position Overview
We are seeking a polished, personable, and highly organized Concierge Client Liaison to join our luxury Manhattan dermatology practice. Our fast-paced office consists of five board-certified dermatologists and two mid-level providers, delivering exceptional medical and cosmetic dermatology care. The ideal candidate is service-oriented, proactive, detail-driven, and committed to providing an elevated, seamless patient experience while supporting daily office operations.

Key Responsibilities

Client Experience & Front Desk Excellence

• Serve as the first and last point of contact, providing a warm, professional, and personalized patient experience.
• Assist with patient check-in and check-out while maintaining a pristine, welcoming reception area.
• Anticipate patient needs and uphold the standards of a luxury, concierge-level practice.
• Work independently with minimal supervision while maintaining professionalism and discretion.

Scheduling & Communication

• Occasionally manage incoming calls, patient inquiries, and appointment scheduling.
• Book, confirm, and modify appointments accurately while supporting efficient provider schedules and patient flow.
• Communicate effectively with clinical staff and demonstrate strong attention to detail and follow-through.

Payment Collection & Financial Workflow

• Use Health iPass to collect copayments, self-pay fees, and outstanding balances.
• Address patient billing questions regarding deductibles, coinsurance, and cosmetic services professionally.
• Complete end-of-day financial reconciliation, ensuring Health iPass payments are accurately entered into NexCloud.
• Review prior-day billing and escalate discrepancies or questions to management as needed.

Administrative & Operational Support

• Assist with daily office operations, clinical team requests, outstanding balances, patient documentation, and administrative follow-ups.
• Handle incoming deliveries, outgoing packages, and occasional post office runs.
• Complete special projects, including scanning, faxing, shredding, and other administrative tasks.
• Adapt to changing priorities while maintaining punctuality, reliability, and a collaborative, team-oriented approach.
• Occasionally lift and carry packages weighing up to 15 pounds.

Qualifications

• Experience in a medical office, dermatology practice, luxury hospitality, or high-touch customer service environment preferred.
• Excellent communication, organizational, and multitasking skills.
• Strong attention to detail, initiative, and ability to thrive in a fast-paced setting.
• Professional demeanor, sound judgment, and commitment to patient confidentiality.
• Familiarity with Health iPass, NexCloud, or similar systems is a plus.

Compensation

Starting at $20 per hour, with pay increasing to $23 per hour for candidates with relevant experience.

The ideal candidate takes pride in delivering exceptional service, anticipating patient needs, and contributing to the smooth, efficient operation of a premier dermatology practice.

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person