Concierge

“The story that stays with you”

At Fable Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality.

The world is yours to explore, so join us today to start y off! an adventure of a lifetime!

About the role:

We are looking for a talented and passionate Concierge to assist Front Office team to deliver outstanding guest service experience at Fable Christchurch Hotel.

The right person for this role consistently has a proactive attitude towards our guests, making them feel special and naturally welcome to our hotel. You have a passion to provide excellent customer services and strive to improve on your services. This position will give you the unique opportunity to engage with a variety of guest, both from New Zealand and internationally who have high expectations around quality, personal and unique experiences.

Responsibilities will include:

• Welcoming guests & assisting with luggage and parking 
• Answering guest queries
• Recommend & organize tours, activities, restaurant reservations
• Deal with challenging situations and special requests
• To be a role model for the team when it comes to delivering exceptional guest service.
• Maintain, share and inculcate the brand standards of the hotel across the Concierge team in conjunction with the Head of Department

The ideal candidate will have:

• Previous experience in a similar role within a hotel environment is preferred 
• Physically able to lift and carry luggage
• Excellent communication skills, both written and verbal
• New Zealand citizenship, residency or a current valid work permit.
• Immaculate personal presentation and grooming standards.
• Full New Zealand Driver's License a must be able to drive both manual and automatic
• The ability to multi-task and deliver on time; as well as flexibility to work evening shifts, including weekends
• The flexibility to work on a rotating roster
• An exceptional can-do attitude that is continuously looking at ways to enhance on our guests experience

What we offer at Fable Hotels:

• Paid Birthday Off
• Staff meals
• Discounted car parking
• Endless career and growth opportunities
• Fantastic rewards and recognition initiatives
• Flexible schedule to suit your lifestyle
• Free access to hundreds of online Hospitality courses
• A variety of amazing corporate discounts

Sound like a good fit? We’d love to talk to you!

To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.